Due to the Coronavirus pandemic, our services are temporarily affected in Ahmedabad, Mumbai, Pune, Surat and Hyderabad, resulting in a delay in our response to you. Please click 'Track Service Request' or write to us at help@onsite.co.in to check the status of your existing service request. You may also click 'Remote Diagnostics' for troubleshooting your device issues.

Onsitego

Protection-web

Preferred Service for Troubleshooting Your Devices & Appliances

Make good things last longer with Onsitego

6Mn+ Happy
Customers
300+ Brands Covered Across India
4.5 6000+ Reviews
4.7 1000+ Reviews
Get your device diagnosed remotely at your home via Onsitego Remote Diagnostics

Assured Peace Of Mind

High Quality Repairs

Only authorized service
centers and genuine spare parts
Hassle Free

Sit back and relax.
We do all the work
Totally Cashless

Pay only for the plan and
you are completely covered

Long Life Of Your Gadgets & Appliances

Air Conditioner
Mobile Phone
Tablet
Laptop
Digital Camera
Desktop
Printer and Scanner
Audio System
Television
Room Cooler
Washing Machine
Air Purifier
Geyser
Home Theatre and Soundbar
Vacuum Cleaner
Iron
Refrigerator
Water Purifier
Microwave
Dishwasher
Juicer Mixer Grinder
Electric Cooker
Fan
Smartwatch
Gaming Console
Chopper and Blender
Headphone
Fitness Tracker
Kettle
Groom & Hair Care

How it Works:

Onsitego Advantage

  • Your device breaks or malfunctions
  • You raise a service request or
    call us at 1800 220 506
  • We get your device picked and delivered or send a technician home for repairs

Our Service Promise

?
No Questions Asked

Our acceptance rate is 99.4%.
We don’t ask any questions at the
time of raising a service request
High Quality Repairs

Only authorized service
centers and genuine
spare parts
Zero Paperwork

There are no forms to be filled or invoices to be submitted
Repair or Replacement
Guarantee

We will repair your device within
the promised timeline. If not,
you get a free replacement
Free Pick & Drop

We get your device picked,
repaired and dropped at
your doorstep

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At-Home Service

For large appliances, we send a professional technician home for repairs

Our WOW Service Philosophy

“Repair or Replacement Guarantee. No Questions Asked Policy.
Hassle-Free Service.”

On-time Service

Having a defined turnaround time for each process, our machine learning algorithms allow us to auto-approve service requests and assign the right technician for the right job.
Things break down all the time, and we're there when and where you want us.

‘No Questions Asked’
Policy

Device damaged? Just tell us and we will get into repair mode. We will not ask you questions like how, why, when or where your device was damaged.
There will be no doubts on you, the incident or the accident. We know that this is the time to act, not to interrogate! That's why our acceptance rate is highest in the industry, at 99.4%.

What 'Wow' Looks Like
for Service

Your device is your lifeline and we understand that. Our Cx experts design processes to give you, what we call, 'Wow' service to make your life easy. We take care of your device as our own. Your device’s safety is our responsibility and commitment.

Living Up to the Promise: Customer Testimonials

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Anil TyagiWe bought a Carrier AC from Croma about a year and a half ago with an extended warranty for the next 2 years. When I asked for the service, I was directed to Onsitego. My experience with Onsitego has been absolutely fantastic. I have never come across any service company which is so dedicated into providing the right service on time and with efficiency. Very very happy with Onsitego. Read More

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Vaishali KadamI had purchased a Samsung Galaxy S8 from Croma along with the Onsitego Spills & Drops Protection plan. Within a year, there was a screen damage and I contacted Onsitego. They picked my phone, repaired and returned it within 8 days. I'm happy with the Onsitego service and I highly recommend it to everyone. Read More

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Asmat ShaikhI purchased the Onsitego Extended Warranty plan with my Voltas AC from Vijay Sales. When I started facing cooling issues with my AC, Onsitego sent a professional technician home to fix it and the problem was resolved in 2 days. I love the Onsitego service and I highly recommend their extended warranty plan. Read More

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Dr. Bhakti Tunkiwala I was travelling on a trekking trip to Ladkh. My phone was in my jacket. I soon realised that the side screen of my phone had cracked. Luckily I had purchased the Onsitego Spills & Drops Protection plan along with my Samsung phone. On returning from my trip, I contacted Onsitego. My device was picked up, repaired and returned to me in mint condition in just 2 days and I didn't even have to pay anything. It's good to buy the plan for your new purchase. I was very happy with the service. Read More

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Bhavna KhannaI had purchased a Samsung J2 Pro with the Onsitego Spills & Drops Protection plan for my daughter. After a year, she accidentally dropped her phone and the body was damaged. Onsitego repaired and returned the phone in a proper condition and I didn't have to pay a single penny for repairs. If I had not to purchase the plan, I would have ended up spending nothing less than Rs 6,000 or even more. I'm very happy with the experience I had with Onsitego. Read More

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Neha AgrawalGood service..immediate action and very supportive team Read More

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GetanjaliI am happy with your service. The engineer was on time and he had good knowledge. He repaired my refrigerator properly. Read More

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Saif PathanService is very good as compared to other service providers Read More

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Manoj SinghI am happy with your overall service. The engineer's conduct was good and most importantly, he had good knowledge about water purifiers. He repaired it properly. Thank you for your service. Read More

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Mohit BajajHad a Good Experience with Onsitego, Prompt Service. Read More

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Pankaj KaushikOnsitego is a very good service provider. They give the best service every time and they also give full invoice amount refund if the product is under the onsitego plan and cannot be repaired. I will prefer to use Onsitego everytime I buy a new product. Read More

About Us

Onsitego is a leading provider of after-sales services in India, and is driven by its mission to consistently deliver 'Wow' experiences to customers. We provide hassle-free services for repair and maintenance of devices and appliances, thus improving the post-purchase ownership experience. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services.

Onsitego provides brand warranty and installation services, device protection and on-demand services. We cover all electronic products and our protection plans are widely available across electronics stores and online marketplaces. Read More

Our Partners

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