Who Are We

India’s #1 Rated Device Protection Programme

Onsitego has one overwhelming purpose:
To Provide Exceptional Customer Service in consumer Electronics. Our goal is to ensure, that the simple joy of owning an electronic device or appliance stays with the customer for as long as possible. We’re proud of our ever growing family of 5 Million + customers. We seek to transform the purchase, ownership and resale of electronic products into hassle-free and transparent experiences.

What We Do

Honest Protection For Your Devices

We are in the business of protecting and extending the life of all electronic gadgets, big and small. We offer a range of customer-oriented, post-purchase services – that have been designed to protect your devices and ensure their longevity. For every gadget you own and love, we have a plan to protect it!

The Team

Our core team constitutes of a bunch of dedicated professionals,
passionate about making substantial changes in the device protection business.

Kunal is the CEO of Onsitego. He aspires to make Onsitego India’s most recognised and valuable service brand. Kunal is an alumnus of IIM, Bangalore.

Rahul is our Chief Technology & Analytics Officer (CTAO) and the brain behind the scalable and robust technology for a delightful customer experience and risk management. Rahul is an alumnus of IIT, Kanpur.

Sunil is our Chief Service Delivery Officer (CSDO). He heads Operations, and is responsible for ensuring that Onsitego's customers are always 'wowed' with its service. Sunil is an alumnus of IIT, Bombay & IIM, Calcutta.

Gaurav is the Chief Strategy Officer, also leading growth and new business development at Onsitego. Gaurav has earned an MBA from IIM Bangalore and B.Tech from IIT Kanpur.

Ayush leads Cx transformation, Online Partnerships and Marketing at Onsitego. Ayush has earned an MBA from IIM Lucknow and B.Tech from IIT Kharagpur.

Asghar heads offline sales and leads all our accounts with retailers and finance partners.

Rahul Mahipal has been associated with Onsitego since 2012 as a Finance controller having earlier handled responsibilities in auditing and trading in global markets. Rahul has earned a degree in B. Com (Hons.) from University of Calcutta.

Mona heads the Human Resources team. She was recognized as one of the Top 10 Talented HR Professionals in India, at the 21st World HRD.

Why We Do What We Do

The entire device ownership experience of the customer is centered around the brand or the retailer. Brands make fantastic gadgets and retailers are great at selling those gadgets, but the harsh reality is, if something goes wrong with your precious gadget, it’s a pain getting help from either the brand or the retailer.

When you need a hassle-free & delightful customer service, none of the above is able to help! This is where Onsitego comes in. Our award winning customer service combined with our thoughtful protection plans ensure the best protection for every device you buy.

Our flagship product - Extended Warranty, protects your devices even after the expiry of the manufacturer’s warranty. Our Damage Protection plans for mobile phones, tablets and laptops cover what the manufacturers don’t - physical and liquid damage, and run concurrently with the manufacturer’s warranty. These and more such products help our customers - Stay Delighted!

Our Investors

Accel

Accel is a leading, early and growth-stage venture capital firm, powering a global community of entrepreneurs. Accel backs entrepreneurs who have, what it takes to build a world-class, category-defining business. Founded in 1983, Accel brings more than three decades of experience building and supporting hundreds of companies. Accel has backed a number of iconic global platforms, including Atlassian, Braintree, BookMyShow, Cloudera, Dropbox, Etsy, Facebook, Flipkart, FreshDesk, MuSigma, Myntra, Ola-TaxiForSure, Perfint, Slack, Spotify, Onsitego and others. For more information, visit accel.com, or on facebook.com/accel

Zodius

Zodius is a private equity specialist with focus on early-growth stage capital to technology-enabled, new economy, market leading companies in India. Zodius partners with proven entrepreneurs and managers to build disruptive and market defining, India-centric businesses that hold the promise of creating entirely new markets as well as generating exceptional returns. They cover internet and mobile areas such media & entertainment, education, healthcare, financial services, and retail. They also cover enterprise software & information services and data driven analytics businesses, robotics, IoT business models. Zodius has backed some leading companies like BigBasket, Zivame and Freshmenu.

ifc

IFC, a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2020, we invested $22 billion in private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity.

Our Partners

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