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Spills and Drops Protection Features

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    Device Price entered is outside the plan purchase limit.
    25K

    is the average repair cost if there is liquid or physical damage to your laptop, accounting for ~55% of the device cost

    80L+

    customers have trusted Onsitego for the protection of their devices & saved money on repairs

    50K+

    customers are searching online to get their laptop repaired every month

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    Customer Testimonials

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    Vikas Ranjan
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    Frequently Asked Questions

    Onsitego Spills & Drops Protection plan protects your device from any kind of physical or liquid damage. The plan can be bought only on the same day as the day of your device purchase. It is valid for 1 year, and starts from the date of purchase of the plan and is valid till 12 months calculated from the date of purchase of the device as mentioned on the invoice.
    Yes, There is a Copayment which needs to be paid at the time of raising Service Request. Copayment amount to be paid is Rs. 599 or 5% of device price (whichever is higher) which has to be paid at the time of availing the service.
    Extended warranty for a 30,000 laptop costs only Rs. 1,999. A simple motherboard change will cost you more than Rs. 6,000 in the market. A smallish crack in the screen will render it useless and cost upwards of Rs. 5,000. It always makes financial sense to opt for protection plan
    NOW! Do not delay it. Ideally an extended warranty should be purchased within 9 months of buying the laptop. Where-as a damage protection plan should be purchased on the same day as buying the laptop.
    If you want your laptop to work beautifully for at least 2 years, you should ideally get damage protection along with a laptop extended warranty plan. No matter what the brand, some devices fail on their own. So investing in the right laptop protection plan can give your laptop a prolonged life. Portability makes laptops prone to physical damage even with a splash of water or tea, rendering them damaged, and making you inconvenienced. So we recommend you buy both.
    A humbling majority of laptops break down on their own over 3-4 years. Some laptops are subjected to accidents and negligence by the owners. Data suggests that on an average about 15,000 is spent over a laptop within 4 years. Why not pay just a small fraction of it, and be happy.
    Our laptop warranty plan starts immediately after the manufacturers' warranty expires. For eg; If your laptop warranty or brand warranty expires on 20 May 2017, our warranty starts on 21 May 2017, such that your laptop is always covered. This is why it is important to purchase laptop protection plan in time. Damage Protection plans start right from the day you buy the plan.
    Call us @ 1800220506 and share what's wrong with the laptop. We will raise a request, get the laptop picked up, repaired and delivered to you !
    In such a case, Onsitego will provide you a replacement device after charging depreciation amount as given below:
    Age of the device at the time of filing service request Device Depreciation %
    Up to 90 days 15% of Purchase Price
    91 to 180 days 30% of Purchase Price
    181 to 365 days 50% of Purchase Price
    While we will be sorry to see you cancel the plan, we can certainly refund the plan within 30 days, provided you have not already filed a Service Request.
    We cover laptops which have been purchased only in India. We will cover such laptops if they go bust in any part of the world! A few features like pick and drop may not be available in such cases. You will need to get the laptop repaired, and we will reimburse you. Rest assured they are covered.
    If the device cannot be repaired due to unavailability of spare parts, Onsitego will provide you with a new or refurbished
    To be sure if the hard drive has really malfunctioned, you can go to File explorer > click the Windows button on the bottom left > search for File explorer > right click on the drive you want to check > go to 'Properties' > In windows, go to 'Tools' > click the 'Check' option. If the hard drive is causing the problem, you will find it here.Read More
    When a laptop is overheated the device begins to slow down because the CPU slows down to escape heat. Some of the most common reasons for overheating include - dust blocking the exhaust ports, a clogged up fan or a degenerated thermal compound between the heat sink and the CPU or GPU (graphics processing unit). To avoid overheating of the device, use a cooling pad.Read More
    Check if the airplane mode on your laptop is switched off and if Wi-Fi is switched on. If that doesn't help, re-install the drivers of the network adapter. Right click on 'My Computer' or 'My PC' > Click 'Manage' > Click 'Device Manager' > Click 'Network Adapters' and under this menu look for your wireless adapter.
    If your laptop has been constantly freezing or hanging, insufficient RAM could also be a reason for it. It is necessary to have sufficient RAM to keep the system running smoothly. If you have too many heavy work files saved on your system or games installed on your laptop, this is enough to cause your laptop to hang more often. You could either upgrade to a laptop with higher configuration or save all heavy files on an external hard drive.Read More
    Onsitego’s Extended Warranty offers a comprehensive, hassle-free service plan which presents a one-stop solution for all post-purchase worries. In a nutshell, the services plan features: · An end to end support for all customer needs, including maintenance, software, and hardware troubleshooting, coordinating warranty requests, and carrying out complete repairs (including service costs and spare parts etc) of gadgets and appliances, which is not generally provided in a typical laptop phone insurance plan; · With a "No Questions Asked" policy as to how the device broke down, or insistence of producing the original Invoice; · Numerous other unique service features, such as free pick up and drop services, device tracking, etc. After buying this service plan, you can leave all your device worries to Onsitego - Once you report an issue, Onsitego’s reliable technology platform, and wide network of experts manage the entire customer experience, including all repairs at their end.
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