Smartest Protection For Your Mobile Phone

Available Plans
Plan Duration

The plan only covers mobile phone

Spills and Drops Protection Features

  • Broken, Cracked, Shattered Screens Covered
  • Any Physical Damage. Covered
  • Any Liquid Damage (Water, Tea, Beer!). Covered
  • Repair or replacement guaranteed. If we cant repair it in time, you get a Free Replacement
1118K

Mobile Phone plans
sold

Rs. 7k

Average savings
on repair

86%

Customers satisfied
with repairs

1199k

Average monthly
repair searches

Our Service Promise

?
No Questions Asked

Our acceptance rate is 99.4%.
We don’t ask any questions at the
time of raising a service request

High Quality Repairs

Only authorized service
centers and genuine
spare parts

Zero Paperwork

There are no forms to be filled or invoices to be submitted

Repair or Replacement
Guarantee

We will repair your device within
the promised timeline. If not,
you get a free replacement

Free Pick & Drop

We get your device picked,
repaired and dropped at
your doorstep

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At-Home Service

For large appliances, we send a professional technician home for repairs

Compare Protection Plan

Screen Protection
Extended Warranty
Physical or liquid damage
Whole device
Only screen and display
Completely cashless
Coverage period
1st year of device life
1st year of device life
Starts on the next day of expiry of manufacturer warranty
Free pickup & drop services
Screen & display damage
Why buy this plan
Devices are prone to damage all the time and repairs can cost as much as the device price
Screen and display damage are common, and repairs can cost as much as the device price
With all defects and malfunctions covered, use your device for longer
Manufacturing defects & malfunctions
When to purchase
Same day that you buy your device
Same day that you buy your device
Within 6 months of buying your device
Repair or replacement

How It Works:

Onsitego Advantage

  • Your device breaks or malfunctions
  • You raise a service request or
    call us at 1800 220 506
  • We get your device picked and delivered or send a technician home for repairs

Our WOW Service Philosophy

“Repair or Replacement Guarantee. No Questions Asked Policy.
Hassle-Free Service.”

On-time Service

Having a defined turnaround time for each process, our machine learning algorithms allow us to auto-approve service requests and assign the right technician for the right job.
Things break down all the time, and we're there when and where you want us.

‘No Questions Asked’
Policy

Device damaged? Just tell us and we will get into repair mode. We will not ask you questions like how, why, when or where your device was damaged.
There will be no doubts on you, the incident or the accident. We know that this is the time to act, not to interrogate! That's why our acceptance rate is highest in the industry, at 99.4%.

What 'Wow' Looks Like
for Service

Your device is your lifeline and we understand that. Our Cx experts design processes to give you, what we call, 'Wow' service to make your life easy. We take care of your device as our own. Your device’s safety is our responsibility and commitment.

Living Up to the Promise: Customer Testimonials

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Anil TyagiWe bought a Carrier AC from Croma about a year and a half ago with an extended warraty for the next 2 years. When I asked for the service, I was directed to Onsitego. My experience with Onsitego has been absolutely fantastic. I have never come across any service company which is so dedicated into providing the right service on time and with efficiency. Very very happy with Onsitego. Read More

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Vaishali KadamI had purchased a Samsung Galaxy S8 from Croma along with the Onsitego Spills & Drops Protection plan. Within a year, there was a screen damage and I contacted Onsitego. They picked my phone, repaired and returned it within 8 days. I'm happy with the Onsitego service and I highly recommend it to everyone. Read More

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Asmat ShaikhI purchased the Onsitego Extended Warranty plan with my Voltas AC from Vijay Sales. When I started facing cooling issues with my AC, Onsitego sent a professional technician home to fix it and the problem was resolved in 2 days. I love the Onsitego service and I highly recommend their extended warranty plan. Read More

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Dr. Bhakti Tunkiwala I was travelling on a trekking trip to Ladkh. My phone was in my jacket. I soon realised that the side screen of my phone had cracked. Luckily I had purchased the Onsitego Spills & Drops Protection plan along with my Samsung phone. On returning from my trip, I contacted Onsitego. My device was picked up, repaired and returned to me in mint condition in just 2 days and I didn't even have to pay anything. It's good to buy the plan for your new purchase. I was very happy with the service. Read More

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Bhavna KhannaI had purchased a Samsung J2 Pro with the Onsitego Spills & Drops Protection plan for my daughter. After a year, she accidentally dropped her phone and the body was damaged. Onsitego repaired and returned the phone in a proper condition and I didn't have to pay a single penny for repairs. If I had not to purchase the plan, I would have ended up spending nothing less than Rs 6,000 or even more. I'm very happy with the experience I had with Onsitego. Read More

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Neha AgrawalGood service..immediate action and very supportive team Read More

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GetanjaliI am happy with your service. The engineer was on time and he had good knowledge. He repaired my refrigerator properly. Read More

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Saif PathanService is very good as compared to other service providers Read More

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Manoj SinghI am happy with your overall service. The engineer's conduct was good and most importantly, he had good knowledge about water purifiers. He repaired it properly. Thank you for your service. Read More

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Mohit BajajHad a Good Experience with Onsitego, Prompt Service. Read More

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Pankaj KaushikOnsitego is a very good service provider. They give the best service every time and they also give full invoice amount refund if the product is under the onsitego plan and cannot be repaired. I will prefer to use Onsitego everytime I buy a new product. Read More

Frequently Asked Questions

What is Onsitego Extended Warranty?

Onsitego Extended Warranty replicates the warranty provided by your manufacturer for a period of up to 4 years beyond what the manufacturer provides. The plan covers all malfunctions and manufacturing defects in the device or appliance. Extended Warranty is applicablefor up to 4 additional years after the expiry of the manufacturer's warranty, depending on the plan you buy. However, the sum of the manufacturer's warranty and extended warranty should not exceed 5 years. You can buy Extended Warranty till up to 6 months after purchasing a device or appliance.

What is Onsitego Spills & Drops Protection Plan?

Onsitego Spills & Drops Protection plan protects your device from any kind of physical or liquid damage. The plan can be bought only on the same day as the day of your device purchase. It is valid for 1 year, and starts from the date of purchase of the plan and is valid till 12 months calculated from the date of purchase of the device as mentioned on the invoice.

What is Onsitego Screen Protection Plan?

Onsitego Screen Protection plan protects your device's screen and display from any kind of physical or liquid damage. The plan can be bought only on the same day as the day of your device purchase. It is valid for 1 year, and starts from the date of purchase of the plan and is valid till 12 months, calculated from the date of purchase of the device as mentioned on the invoice.

Which mobile insurance plan is best suited for me?

If you want your mobile phone to work beautifully for at least 2 years, you should ideally get a damage protection along with a mobile warranty (Extended Warranty) plan for your smartphone. No matter what the brand, some devices fail on their own. So investing in the right mobile insurance plan can give your phone a prolonged life. Smartphones are fragile and prone to physical damage, some of them can even get damaged with a splash of water or tea, and inconvenience you. So we recommend you buy both.

How do I raise a claim request?

Call us @ 1800220506 and share whats wrong with the smartphone. We will raise a request, get the phone picked up, repaired and delivered to you !

When does my mobile warranty/protection start?

Our mobile warranty plan starts on the day after the manufacturers' warranty expires. For eg; If your phone warranty or brand warranty expires on 20 May 2017, our warranty starts on 21 May 2017, such that your smartphone is always covered. This is why it is important to purchase mobile insurance well in time. As far as the Damage Protection plan goes, it starts right from the day you buy the plan.

All About Mobile Phone Repair & Maintainance

Is a tempered glass enough to protect your mobile phone's screen from damage?

Did you know that a smartphone's screen covers nearly 35% of the device's cost? Almost all mobile phones come with a gorilla glass these days, which is a scratch-resistant display but that's not enough. Tempered glass over gorilla glass is like extra protection for your smartphone screen and can protect it from easily breaking or cracking. Read More

My phone's battery drains quickly. What should I do?

Battery problem is one of the most common problems people face with their smartphones. The simplest way to prolong your smartphones battery is to avoid charging your phone overnight, turning down the brightness, avoiding vibration mode, etc. Read More

My mobile keeps hanging and freezing. Is there a solution to this?

Smartphones usually slow down or starts freeing frequently when the internal storage is almost full. You can delete unwanted apps, move your photos and videos to the drop box or SD card and most importantly, avoid using live wallpapers. Also, close all the open apps that cause your phone to freeze. Read More

What should I do if my phone is water damaged?

Immediately switch off your phone, remove the battery, SIM, memory cards and leave it open for a few hours. In case of an iPhone where the device cannot be opened, simply switch off the device. The longer your phone is in contact with water, the greater the chances of damage. Read More

Is it right to blow dry a phone when it is wet?

Yes, as long as you blow dry it on the 'Cool' mode. But blow drying a phone wouldn't help absorbing the moisture from inside if the water has entered in the device. A better idea is to keep your phone in a sack of rice for a few days. It will thoroughly evaporate moisture from within. Read More

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