Coolest Protection For Your Refrigerator

Available Plans
Plan Duration

The plan only covers refrigerator

Device Manufacturer Warranty should be 1 year or more

The plan only covers refrigerator

Extended Warranty Features

  • Extends your manufacturer's warranty to make your Refrigerator last longer
  • Covers Malfunctions & Breakdowns
  • Free @Home Service
  • Repair or replacement guaranteed. If we cant repair it in time, you get a Free Replacement
1st YEAR
2nd YEAR
3rd YEAR
4th YEAR
5th YEAR
Manufacturer Warranty
Upto 4 Years Extended Warranty

Refrigerator plans

Rs. 4k

Average savings
on repair


Customers satisfied
with repairs


Average monthly
repair searches

Our Service Promise

No Questions Asked

Our acceptance rate is 99.4%.
We don’t ask any questions at the
time of raising a service request

High Quality Repairs

Only authorized service
centers and genuine
spare parts

Zero Paperwork

There are no forms to be filled or invoices to be submitted

Repair or Replacement

We will repair your device within
the promised timeline. If not,
you get a free replacement

Free Pick & Drop

We get your device picked,
repaired and dropped at
your doorstep

At-Home Service

For large appliances, we send a professional technician home for repairs

Manufacturer Warranty v/s Extended Warranty

Manufacturer Warranty
Extended Warranty
Coverage Period
Typically 1st year of device life
Starts on the next day of expiry of manufacturer warranty
Why buy this plan
Not Applicable
With all defects and malfunctions covered, use your device for longer
Free pickup & drop services
Screen & display damage
When to purchase
Not Applicable
Within 6 months of buying your device
Repair or replacement
Physical or liquid damage
No of Services Allowed
Unlimited upto Device Price
Copayment(Service fee)

How it Works:

Onsitego Advantage

Onsitego Advantage

Our WOW Service Philosophy

“Repair or Replacement Guarantee. No Questions Asked Policy.
Hassle-Free Service.”

On-time Service

Having a defined turnaround time for each process, our machine learning algorithms allow us to auto-approve service requests and assign the right technician for the right job.
Things break down all the time, and we're there when and where you want us.

Our WOW Service Philosophy
No Questions Asked  Policy

‘No Questions Asked’

Device damaged? Just tell us and we will get into repair mode. We will not ask you questions like how, why, when or where your device was damaged.
There will be no doubts on you, the incident or the accident. We know that this is the time to act, not to interrogate! That's why our acceptance rate is highest in the industry, at 99.4%.

What 'Wow' Looks Like
for Service

Your device is your lifeline and we understand that. Our Cx experts design processes to give you, what we call, 'Wow' service to make your life easy. We take care of your device as our own. Your device’s safety is our responsibility and commitment.

What 'Wow' Looks Like for Service<

Living Up to the Promise: Customer Testimonials

Anil Tyagi

Anil TyagiWe bought a Carrier AC from Croma about a year and a half ago with an extended warranty for the next 2 years. When I asked for the service, I was directed to Onsitego. My experience with Onsitego has been absolutely fantastic. I have never come across any service company which is so dedicated into providing the right service on time and with efficiency. Very very happy with Onsitego. Read More

Vaishali Kadam

Vaishali KadamI had purchased a Samsung Galaxy S8 from Croma along with the Onsitego Spills & Drops Protection plan. Within a year, there was a screen damage and I contacted Onsitego. They picked my phone, repaired and returned it within 8 days. I'm happy with the Onsitego service and I highly recommend it to everyone. Read More

Asmat Shaikh

Asmat ShaikhI purchased the Onsitego Extended Warranty plan with my Voltas AC from Vijay Sales. When I started facing cooling issues with my AC, Onsitego sent a professional technician home to fix it and the problem was resolved in 2 days. I love the Onsitego service and I highly recommend their extended warranty plan. Read More

Dr. Bhakti Tunkiwala

Dr. Bhakti Tunkiwala I was travelling on a trekking trip to Ladkh. My phone was in my jacket. I soon realised that the side screen of my phone had cracked. Luckily I had purchased the Onsitego Spills & Drops Protection plan along with my Samsung phone. On returning from my trip, I contacted Onsitego. My device was picked up, repaired and returned to me in mint condition in just 2 days and I didn't even have to pay anything. It's good to buy the plan for your new purchase. I was very happy with the service. Read More

Bhavna Khanna

Bhavna KhannaI had purchased a Samsung J2 Pro with the Onsitego Spills & Drops Protection plan for my daughter. After a year, she accidentally dropped her phone and the body was damaged. Onsitego repaired and returned the phone in a proper condition and I didn't have to pay a single penny for repairs. If I had not to purchase the plan, I would have ended up spending nothing less than Rs 6,000 or even more. I'm very happy with the experience I had with Onsitego. Read More

Neha Agrawal

Neha AgrawalGood service..immediate action and very supportive team Read More


GetanjaliI am happy with your service. The engineer was on time and he had good knowledge. He repaired my refrigerator properly. Read More

Saif Pathan

Saif PathanService is very good as compared to other service providers Read More

Manoj Singh

Manoj SinghI am happy with your overall service. The engineer's conduct was good and most importantly, he had good knowledge about water purifiers. He repaired it properly. Thank you for your service. Read More

Mohit Bajaj

Mohit BajajHad a Good Experience with Onsitego, Prompt Service. Read More

Pankaj Kaushik

Pankaj KaushikOnsitego is a very good service provider. They give the best service every time and they also give full invoice amount refund if the product is under the onsitego plan and cannot be repaired. I will prefer to use Onsitego everytime I buy a new product. Read More

Frequently Asked Questions

What is Onsitego Extended Warranty?
Onsitego Extended Warranty replicates the warranty provided by your manufacturer for a period of up to 4 years beyond what the manufacturer provides. The plan covers all malfunctions and manufacturing defects in the device or appliance. Extended Warranty is applicablefor up to 4 additional years after the expiry of the manufacturer's warranty, depending on the plan you buy. However, the sum of the manufacturer's warranty and extended warranty should not exceed 5 years. You can buy Extended Warranty till up to 6 months after purchasing a device or appliance.
Why should I protect my Refrigerator?
A humbling majority of refrigerators break down on their own over 3-4 years. Data suggests that on an average about 11k is spent over a fridge within 4 years, on major items like compressors or on smaller items like freezers and electronics. Why not pay just a small fraction of it, and be happy.
What all Refrigerators are covered?
We cover all types of refrigerators - Single door, double door, Multi Door, Freezer-on-Bottom, Side-By-Side from all leading brands like LG, Panasonic, Samsung, Godrej, Videocon, Electrolux, Whirlpool etc.
How do I raise a claim request?
Call us @ 1800220506 and share whats wrong with the refrigerator. We will raise a request, get a brand technician at your place, get it repaired in-site. If immediate repair is not possible, we will get the refrigerator shipped at the service workshop, get it repaired and delivered to you !
When should I protect my Refrigerator?
NOW! Do not delay it. Ideally a extended warranty should be purchased within 3 months of buying the fridge. Such that at all times your refrigerator is in safe hands.
When does my warranty / protection start?
Our Warranty plans starts on the day after the manufacturers warranty expires. If the brand warranty expires on 20 May 2016, our warranty starts on 21 May 2016, such that your refrigerator is always covered.
Show me financial sense?
Extended warranty for a 30k fridge costs only Rs. 1,249. A simple compressor change will set you back by more than 6,000. Even a smallish freezer not cooling problem can make your pockets sweat money and will render the refrigerator useless. It always makes financial sense. Everytime!

All About Refrigerator Repair & Maintenance

Why is it recommended to buy a fridge with higher EER?

The Energy Efficiency Rating (EER) tells you how energy efficient your fridge is. A higher star rating means more efficiency. Always look for a blue and green colored Bureau of Energy Efficiency (BEE) logo to ensure the authenticity of the EER rating. If you are concerned about your electricity bills, go for a fridge with a higher EER (because they cost less to operate), although they are more expensive to buy. Read More

How often should the condenser coil be checked?

When dust and dirt are caught up around the condenser coils, they reduce efficiency, raise energy bills and wear out the compressor more quickly. Cleaning of the coils is needed more often if you have pets that shed. So, it is recommended that you get the condenser coil checked every 6 months.

My fridge does not have proper cooling. Does that mean the compressor is not functional?

The compressor is the main part of your refrigerator that begins the cooling process. Manufacturers typically offer a 5-year warranty on it. No proper cooling does not necessarily mean that the compressor is non-functional. Sometimes it could also be a faulty thermostat or clogged coils that can cause poor cooling. In that case, you can call a professional to fix the issue.

How often should the refrigerator be cleaned?

Give it a deep clean every 3 to 4 months. That means putting all your food in a cooler, turning it off, removing the shelves and drawers and washing them with hot soapy water.

The fridge is 8 years old and the door doesn't shut properly. Should I buy a new fridge?

If your refrigerator door doesn't shut tightly, there is a problem with the door gasket. It may seem like a small thing but that little bit of rubber around the fridge door frame is important to help your fridge run efficiently. The door gasket can get dirty or worn out over time. If the rubber door seal is loose or looks twisted, replace it immediately. Read More

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