Smartest Protection For Your Washing Machines

Available Plans
Plan Duration

The plan only covers washing machine

Extended Warranty Features

  • Extends your manufacturer's warranty to make your Washing Machine last longer
  • Covers Malfunctions & Breakdowns
  • Free @Home Service
  • Repair or replacement guaranteed. If we cant repair it in time, you get a Free Replacement
250k

Washing Machine plans
sold

Rs. 2k

Average savings
on repair

95%

Customers satisfied
with repairs

327k

Average monthly
repair searches

Our Service Promise

?
No Questions Asked

Our acceptance rate is 99.4%.
We don’t ask any questions at the
time of raising a service request

High Quality Repairs

Only authorized service
centers and genuine
spare parts

Zero Paperwork

There are no forms to be filled or invoices to be submitted

Repair or Replacement
Guarantee

We will repair your device within
the promised timeline. If not,
you get a free replacement

Free Pick & Drop

We get your device picked,
repaired and dropped at
your doorstep

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At-Home Service

For large appliances, we send a professional technician home for repairs

Manufacturer Warranty v/s Extended Warranty

Manufacturer Warranty
Extended Warranty
Physical or liquid damage
Completely cashless
Coverage period
Typically 1st year of device life
Starts on the next day of expiry of manufacturer warranty
Free pickup & drop services
Screen & display damage
Why buy this plan
Not Applicable
With all defects and malfunctions covered, use your device for longer
Manufacturing defects & malfunctions
When to purchase
Not Applicable
Within 6 months of buying your device
Repair or replacement

How It Works:

Onsitego Advantage

  • Your device breaks or malfunctions
  • You raise a service request here or
    call us at 1800 220 506
  • We get your device picked and delivered or send a technician home for repairs

Our WOW Service Philosophy

“Repair or Replacement Guarantee. No Questions Asked Policy.
Hassle-Free Service.”

On-time Service

Having a defined turnaround time for each process, our machine learning algorithms allow us to auto-approve service requests and assign the right technician for the right job.
Things break down all the time, and we're there when and where you want us.

‘No Questions Asked’
Policy

Device damaged? Just tell us and we will get into repair mode. We will not ask you questions like how, why, when or where your device was damaged.
There will be no doubts on you, the incident or the accident. We know that this is the time to act, not to interrogate! That's why our acceptance rate is highest in the industry, at 99.4%.

What 'Wow' Looks Like
for Service

Your device is your lifeline and we understand that. Our Cx experts design processes to give you, what we call, 'Wow' service to make your life easy. We take care of your device as our own. Your device’s safety is our responsibility and commitment.

Living Up to the Promise: Customer Testimonials

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Anil TyagiWe bought a Carrier AC from Croma about a year and a half ago with an extended warraty for the next 2 years. When I asked for the service, I was directed to Onsitego. My experience with Onsitego has been absolutely fantastic. I have never come across any service company which is so dedicated into providing the right service on time and with efficiency. Very very happy with Onsitego. Read More

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Vaishali KadamI had purchased a Samsung Galaxy S8 from Croma along with the Onsitego Spills & Drops Protection plan. Within a year, there was a screen damage and I contacted Onsitego. They picked my phone, repaired and returned it within 8 days. I'm happy with the Onsitego service and I highly recommend it to everyone. Read More

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Asmat ShaikhI purchased the Onsitego Extended Warranty plan with my Voltas AC from Vijay Sales. When I started facing cooling issues with my AC, Onsitego sent a professional technician home to fix it and the problem was resolved in 2 days. I love the Onsitego service and I highly recommend their extended warranty plan. Read More

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Dr. Bhakti Tunkiwala I was travelling on a trekking trip to Ladkh. My phone was in my jacket. I soon realised that the side screen of my phone had cracked. Luckily I had purchased the Onsitego Spills & Drops Protection plan along with my Samsung phone. On returning from my trip, I contacted Onsitego. My device was picked up, repaired and returned to me in mint condition in just 2 days and I didn't even have to pay anything. It's good to buy the plan for your new purchase. I was very happy with the service. Read More

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Bhavna KhannaI had purchased a Samsung J2 Pro with the Onsitego Spills & Drops Protection plan for my daughter. After a year, she accidentally dropped her phone and the body was damaged. Onsitego repaired and returned the phone in a proper condition and I didn't have to pay a single penny for repairs. If I had not to purchase the plan, I would have ended up spending nothing less than Rs 6,000 or even more. I'm very happy with the experience I had with Onsitego. Read More

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Neha AgrawalGood service..immediate action and very supportive team Read More

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GetanjaliI am happy with your service. The engineer was on time and he had good knowledge. He repaired my refrigerator properly. Read More

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Saif PathanService is very good as compared to other service providers Read More

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Manoj SinghI am happy with your overall service. The engineer's conduct was good and most importantly, he had good knowledge about water purifiers. He repaired it properly. Thank you for your service. Read More

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Mohit BajajHad a Good Experience with Onsitego, Prompt Service. Read More

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Pankaj KaushikOnsitego is a very good service provider. They give the best service every time and they also give full invoice amount refund if the product is under the onsitego plan and cannot be repaired. I will prefer to use Onsitego everytime I buy a new product. Read More

Frequently Asked Questions

What is Onsitego Extended Warranty?

Onsitego Extended Warranty replicates the warranty provided by your manufacturer for a period of up to 4 years beyond what the manufacturer provides. The plan covers all malfunctions and manufacturing defects in the device or appliance. Extended Warranty is applicablefor up to 4 additional years after the expiry of the manufacturer's warranty, depending on the plan you buy. However, the sum of the manufacturer's warranty and extended warranty should not exceed 5 years. You can buy Extended Warranty till up to 6 months after purchasing a device or appliance.

Why should I have extended warranty for my washing machine?

A humbling majority of washing machines break down on their own over 3-4 years. Data suggests that on an average about 10k is spent over a washing machine within 4 years. Why not pay just a small fraction of it, and be happy.

How do I raise a claim request?

Call us @ 1800220506 and share whats wrong with the washing machine. We will raise a request, get a brand technician at your place, get it repaired in-site. If immediate repair is not possible, we will get the washing machine shipped at the service workshop, get it repaired and delivered to you !

What term of warranty should I buy?

You will use your washing machine for at least 5-6 years. So buy the 3 year or 4 year warranty which will cover your machine for its lifetime. The higher the warranty term, the more you save.

When does my warranty coverage start?

Our Warranty plans starts on the day after the manufacturers warranty expires. If the brand warranty expires on 20 May 2016, our warranty starts on 21 May 2016, such that your washing machine is always covered.

When should I buy warranty for my washing machine?

NOW! Do not delay it. Ideally a extended warranty should be purchased within 3 months of buying the washing machine. We plan to use washing machines for a long time, at least 6-8 years. Get it covered under warranty right now !

All About Washing Machine Repair & Maintainance

Is it recommended to service a washing machine once a year, even if there is no problem?

Yes, it is! Regular oiling / greasing of parts can improve the washing machine's performance, efficiency and decrease noise levels. It can also extend the life of your washing machine. Servicing of the machine involves cleaning from the inside, that can prevent or clean fungi like mould.

There is an unusual odor in my washing machine. How do I get rid of it?

If you are using a front loading washer, you may be aware that the detergent drawer often gets dirty. Remove the soap detergent drawer to clean it once every week. Also clean the lint filter, as damp lint causes odor too. If this doesn't help, try running an empty wash with vinegar. Pour in 3 cups of distilled white vinegar and run a hot water cycle without any clothes in the machine drum. Read More

My washing machine is just 4 years old but it is very noisy. What can I do to fix this?

First check if the washing machine is properly levelled. If the washing machine is placed on an uneven floor or is slightly tilted, it can vibrate excessively and leave the walls, floor and internal mechanisms damaged. If it is already levelled, it could be tub bearing that needs to be replaced. Read More

We are a family of 4 and I plan to buy a new washing machine soon. Should I go for a machine with an 8kg drum or larger?

In most cases, a drum size of 5 - 7 kg is adequate for a medium-sized household with 3-4 members. Washing machines with a 7 kg drum will comfortably wash a standard load, and also have programs specifically tailored for smaller loads. For a large family that typically washes more than once a week, a larger drum might be more appropriate. Read More

Is it safe to install the washing machine in the bathroom?

We wouldn't recommend that, as washing machines have parts made of plastic and metal. They also have electrical parts like motor, circuit board, etc. Splashes of water can corrode the metal and can be risky if water comes in contact with electrical parts. No matter how big the bathroom and how far you plan to keep the washer away from the shower, it is not recommended to install it in the bathroom.