Safest Protection For Your Water Purifier

Available Plans
Plan Duration

The plan only covers water purifier

Extended Warranty Features

  • Extends your manufacturer's warranty to make your Water Purifier last longer
  • Covers Malfunctions & Breakdowns
  • Free @Home Service
  • 1 Free Preventive Maintenance Check every year
116k

Water Purifier plans
sold

Rs. 5k

Average savings
on repair

94%

Customers satisfied
with repairs

281k

Average monthly
repair searches

Our Service Promise

?
No Questions Asked

Our acceptance rate is 99.4%.
We don’t ask any questions at the
time of raising a service request

High Quality Repairs

Only authorized service
centers and genuine
spare parts

Zero Paperwork

There are no forms to be filled or invoices to be submitted

Repair or Replacement
Guarantee

We will repair your device within
the promised timeline. If not,
you get a free replacement

Free Pick & Drop

We get your device picked,
repaired and dropped at
your doorstep

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At-Home Service

For large appliances, we send a professional technician home for repairs

Manufacturer Warranty v/s Extended Warranty

Manufacturer Warranty
Extended Warranty
Physical or liquid damage
Completely cashless
Coverage period
Typically 1st year of device life
Starts on the next day of expiry of manufacturer warranty
Free pickup & drop services
Screen & display damage
Why buy this plan
Not Applicable
With all defects and malfunctions covered, use your device for longer
Manufacturing defects & malfunctions
When to purchase
Not Applicable
Within 6 months of buying your device
Repair or replacement

How It Works:

Onsitego Advantage

  • Your device breaks or malfunctions
  • You raise a service request here or
    call us at 1800 220 506
  • We get your device picked and delivered or send a technician home for repairs

Our WOW Service Philosophy

“Repair or Replacement Guarantee. No Questions Asked Policy.
Hassle-Free Service.”

On-time Service

Having a defined turnaround time for each process, our machine learning algorithms allow us to auto-approve service requests and assign the right technician for the right job.
Things break down all the time, and we're there when and where you want us.

‘No Questions Asked’
Policy

Device damaged? Just tell us and we will get into repair mode. We will not ask you questions like how, why, when or where your device was damaged.
There will be no doubts on you, the incident or the accident. We know that this is the time to act, not to interrogate! That's why our acceptance rate is highest in the industry, at 99.4%.

What 'Wow' Looks Like
for Service

Your device is your lifeline and we understand that. Our Cx experts design processes to give you, what we call, 'Wow' service to make your life easy. We take care of your device as our own. Your device’s safety is our responsibility and commitment.

Living Up to the Promise: Customer Testimonials

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Anil TyagiWe bought a Carrier AC from Croma about a year and a half ago with an extended warraty for the next 2 years. When I asked for the service, I was directed to Onsitego. My experience with Onsitego has been absolutely fantastic. I have never come across any service company which is so dedicated into providing the right service on time and with efficiency. Very very happy with Onsitego. Read More

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Vaishali KadamI had purchased a Samsung Galaxy S8 from Croma along with the Onsitego Spills & Drops Protection plan. Within a year, there was a screen damage and I contacted Onsitego. They picked my phone, repaired and returned it within 8 days. I'm happy with the Onsitego service and I highly recommend it to everyone. Read More

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Asmat ShaikhI purchased the Onsitego Extended Warranty plan with my Voltas AC from Vijay Sales. When I started facing cooling issues with my AC, Onsitego sent a professional technician home to fix it and the problem was resolved in 2 days. I love the Onsitego service and I highly recommend their extended warranty plan. Read More

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Dr. Bhakti Tunkiwala I was travelling on a trekking trip to Ladkh. My phone was in my jacket. I soon realised that the side screen of my phone had cracked. Luckily I had purchased the Onsitego Spills & Drops Protection plan along with my Samsung phone. On returning from my trip, I contacted Onsitego. My device was picked up, repaired and returned to me in mint condition in just 2 days and I didn't even have to pay anything. It's good to buy the plan for your new purchase. I was very happy with the service. Read More

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Bhavna KhannaI had purchased a Samsung J2 Pro with the Onsitego Spills & Drops Protection plan for my daughter. After a year, she accidentally dropped her phone and the body was damaged. Onsitego repaired and returned the phone in a proper condition and I didn't have to pay a single penny for repairs. If I had not to purchase the plan, I would have ended up spending nothing less than Rs 6,000 or even more. I'm very happy with the experience I had with Onsitego. Read More

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Neha AgrawalGood service..immediate action and very supportive team Read More

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GetanjaliI am happy with your service. The engineer was on time and he had good knowledge. He repaired my refrigerator properly. Read More

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Saif PathanService is very good as compared to other service providers Read More

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Manoj SinghI am happy with your overall service. The engineer's conduct was good and most importantly, he had good knowledge about water purifiers. He repaired it properly. Thank you for your service. Read More

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Mohit BajajHad a Good Experience with Onsitego, Prompt Service. Read More

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Pankaj KaushikOnsitego is a very good service provider. They give the best service every time and they also give full invoice amount refund if the product is under the onsitego plan and cannot be repaired. I will prefer to use Onsitego everytime I buy a new product. Read More

Frequently Asked Questions

What is Onsitego Extended Warranty?

Onsitego Extended Warranty replicates the warranty provided by your manufacturer for a period of up to 4 years beyond what the manufacturer provides. The plan covers all malfunctions and manufacturing defects in the device or appliance. Extended Warranty is applicablefor up to 4 additional years after the expiry of the manufacturer's warranty, depending on the plan you buy. However, the sum of the manufacturer's warranty and extended warranty should not exceed 5 years. You can buy Extended Warranty till up to 6 months after purchasing a device or appliance.

Why should I protect my water purifier?

A humbling majority of water purifiers break down on their own over 3-4 years. All of these also need preventive maintenance check year on year. Data suggests that on an average about 8k is spent over a water purifier within 4 years. Why not pay just a small fraction of it, and be happy !

What all types of water purifiers are covered?

We cover all varieties of water purifiers - RO, UV, UF, and any combination of these. Almost all major brands are covered too - Eureka Forbes, Kent, LivPure, Pureit, Godrej, Usha, Bajaj and a lot more.

How do I raise a claim request?

Call us @ 1800220506 and share whats wrong with the water purifier. We will raise a request, get a brand technician at your place, get it repaired in-site. If immediate repair is not possible, we will get the purifier shipped at the service workshop, get it repaired and delivered to you !

When does my warranty for the purifier start?

Our Warranty plans starts on the day after the manufacturers warranty expires. If the brand warranty expires on 20 May 2016, our warranty starts on 21 May 2016, such that your water purifier is always covered.

When should I get extended warranty for my purifier?

NOW! Do not delay it. Ideally a extended warranty should be purchased within 3 months of buying the water purifier. There is a cost of delay, and the cost increases with time. We expect a water purifier to work for at least 6-8 years, isn't it? Its critical to take care from the time of purchase itself.

All About Water Purifier Repair & Maintainance

There is an unusual taste and smell in the water. What should I do?

It's because a biofilm (a number of organic and inorganic material collected on the surface) has accumulated in one or more of the filtration stages and that the levels of contaminants in the water have risen. The quickest solution for this is to replace any clogged filters or membrane and see if there is an improvement in the taste or odor. Read More

How often should the filter be changed in RO purifiers?

Filters need to be changed periodically, as the contaminants from water begin to clog the filters. If they aren't changed, they can affect the quality of water, as the impurities are transferred to the water you drink. The sediment and carbon filters should be changed once every year. Read More

What is preventive maintenance? Why is it important?

To avoid any problem with the RO water purifier, you can get the purifier covered with the Onsitego Comprehensive Annual Maintenance Contract, so that you get help from a professional when required. Onsitego offers two free preventive maintenance checks a year within the plan period, which includes cleaning the tubes and the water purifier, removing filter impurities, testing the water hardness and ensuring it functions smoothly. Read More

The RO water tank doesn't fully fill up. What can I do?

This is a common problem which is caused due to extremely low water pressure. An RO needs a minimum pressure of 40 to 60 psi (pounds per square inch) to operate properly. If the water pressure is less than 40 psi you will need to increase the pressure with the help of a water pump commonly used for RO purifiers. Read More