Question 1

What AC repairing services does Onsitego offer?

Accepted Answer

Onsitego offers window and split AC services. You can book services such as AC gas filling, AC installation and annual AC maintenance online. If you’re facing specific problems like lack of cooling, you can schedule an AC repairing service. The service begins at ₹399. It does not, however, include the cost of any necessary spare parts.

Question 2

Which AC brands do you repair and service?

Accepted Answer

Onsitego’s AC repair and service engineers are highly experienced and can handle repairs of many AC brands. We offer AC repair services like LG AC servicing & Voltas AC service. Servicing and repairs of air conditioners from other popular AC brands in India such as Samsung, Panasonic, Godrej, Bosch, Daikin, Carrier, Blue Star, IFB, Hitachi, Haier, etc are also available.

Question 3

How to book Onstiego’s AC repair or AC maintenance service?

Accepted Answer

You can visit www.onsitego.com and use the search bar to select the AC service you require. Alternatively, you can click on the Device & Plans tab to get a list of available services. Once you zero in on your requirement, you can make an online payment after filling in your name, mobile number, and address. Rest will be taken care of by us.

Question 4

Does Onsitgo offer AC repairing for old air conditioners?

Accepted Answer

Yes, we provide AC repair for split and window residential air conditioners with a cooling capacity of up to 2 tons. We don’t make any distinctions based on brand, model or even how old your AC is.

Question 5

What happens if my AC needs spare parts while repairing?

Accepted Answer

While we will be happy to assist you with all of your AC repair & servicing needs, it's important for our customers to know that the cost of any replacement parts will not be included in our repair service.

Question 6

Do you need to take my air conditioners to the AC service center?

Accepted Answer

It isn’t ideal to conduct condenser coil-related repairs at home. Our AC technicians might transport your AC unit to the service center so that they can work on it. You will be charged a flat rate of ₹500 for transportation.

Question 7

What if Onsitego’s engineer is not successful in fixing my AC?

Accepted Answer

Our highly experienced service engineers have completed hundreds of successful air conditioning repair jobs. However, in a rare case, if our service engineer is not able to repair your AC in the first visit, we will schedule another visit for you at no extra cost.

Question 8

Is there any warranty provided on the repairs done by Onsitego?

Accepted Answer

Yes, you get 30 day warranty on repairs.

Question 9

Is there any warranty provided on spare parts replaced by Onsitego?

Accepted Answer

Yes, you get 90 day warranty on any spare part provided by Onsitego.

Question 10

Does the Onsitego team make sure the customer’s house remains clean after AC jet service or wet service?

Accepted Answer

Yes, Onsitego’s AC service team makes sure that the customer’s house remains clean after the completion of AC jet service.

Question 11

I have booked a new AC. Is uninstallation included in the AC installation service?

Accepted Answer

AC installation and uninstallation are two distinct services. If you wish to remove your old AC unit and then install a new one, we would recommend booking both these services because they are completely different jobs with different requirements. The cost of any additional materials, such as stands, copper pipes, electrical wires or drainpipes is not included in the AC service. Similarly, the AC installation service does not cover woodwork or core cutting.

Question 12

Does the AC gas filling service also include repairing the gas leakage?

Accepted Answer

When you book Onsitego’s AC gas refilling service, our AC technicians also inspect, identify, and deal with coolant gas leaks. Any contaminants and debris are also flushed out of the system using vacuum pressure. Gas recharging, if needed, is included for free in our annual AC maintenance service.

Question 13

What is the difference between Basic AMC, Advanced AMC and Comprehensive AMC?

Accepted Answer

Onsitego provides three different types of AC AMC plans to provide enough flexibility to our customers. Under the Basic plan, spare parts are not covered whereas under Advanced AMC all standard spare parts are covered except for cooling and condenser coil. Under Comprehensive AMC, Onsitego covers all the spare parts.

Question 14

When does the AC AMC service start?

Accepted Answer

If your AC is not covered by the manufacturer’s warranty or there isn’t any existing AC AMC, Onsitego AMC will start the same day you buy the plan and will be valid for 1 year / 2 years depending on the plan purchased. However, if your AC is still covered by the manufacturer’s warranty or there’s an existing AMC ongoing, your Onsitego AMC starts a day after the expiry of the manufacturer’s warranty or existing AMC. Onsitego AMC is subject to a successful site inspection to ensure that the appliance is fully functional.

Question 15

I changed my mind and I want to cancel the plan. Can I get a refund?

Accepted Answer

While we will be sorry to see you cancel the plan, we can certainly refund the plan within 15 days of purchase of plan, provided you have not already filed a service request or availed any service included in the Onsitego AMC/Comprehensive /Advanced AMC. If the refund is due to refusal of repairs by you, for any issue identified by Onsitego during the service visits, 299 may be deducted as part of visit / inspection charges.

Question 16

How should I avail of your service when I face a problem with my Air Conditioner?

Accepted Answer

You can visit the Onsitego website and click Raise Service Request on the home page, enter the necessary details and schedule a technician visit as per your convenience.

Question 17

My AC has been in use for 3 years and is not covered by the brand warranty. Can I buy the Basic AMC or Comprehensive AMC?

Accepted Answer

You can buy either the Basic AMC or Comprehensive AMC. The Basic annual AC maintenance plan is for ACs that are less than 10 years old while the Comprehensive annual AC maintenance plan and Advanced AMC are for ACs less than 5 years old. AMC is subject to a mandatory site inspection to ensure that the appliance is fully functional.

Question 18

Will my brand warranty be void if I take AC AMC service from Onsitego?

Accepted Answer

If you’ve recently purchased an air conditioner, then you should contact the respective brand’s AC servicing center or helpline for AC service during the standard brand warranty period. Once your AC is out of the warranty period, you can buy an AC AMC from Onsitego.

Question 19

How is Onsitego’s service different from other brands like Urban Company?

Accepted Answer

Urban Company relies on its network of freelance AC technicians, which may lead to an inconsistent service experience. On the other hand, Onsitego has in-house AC service engineers with over a decade of experience in this field. This ensures high-quality repairs, excellent service, and quick turnaround times.

Question 20

How do I find a trusted AC servicing near me or AC repairing near me?

Accepted Answer

If you are based out of Delhi, Mumbai, Bangalore, Pune, Hyderabad & Chennai you can avail Onsitego’s reliable AC servicing and AC repairing. If you don’t live in these metro cities, we suggest you contact your AC’s brand. If that’s not an option, you can search for ’AC repair near me’ or ’AC servicing near me’ on your choice of search engine. Do check user reviews and opinions before booking an AC service request.

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