Question 1

What is Onsitego Spills & Drops Protection Plan?

Accepted Answer

Onsitego Spills & Drops Protection plan protects your device from any kind of physical or liquid damage. The plan can be bought only on the same day as the day of your device purchase. It is valid for 1 year, and starts from the date of purchase of the plan and is valid till 12 months calculated from the date of purchase of the device as mentioned on the invoice.

Question 2

Are there any additional charges applicable for Spills and Drops Protection plans during service?

Accepted Answer

Yes, There is a Copayment which needs to be paid at the time of raising Service Request. Copayment amount to be paid is Rs. 599 or 5% of device price (whichever is higher) which has to be paid at the time of availing the service.

Question 3

How does it make sense financially to opt for a Protection Plan for your Camera?

Accepted Answer

Extended warranty for your precious 30k camera costs only Rs. 1,749. A simple circuit board malfunction will cost you more than Rs. 6,000 in the market. A smallish issue in the lens assembly will render it useless and cost upwards of Rs. 5,000. It always makes financial sense to opt for protection plan

Question 4

When should I protect my Camera ?

Accepted Answer

NOW! Do not delay it. Ideally an extended warranty should be purchased within 3 months of buying the camera. The more you delay, the more complicated it becomes. TIll one day something breaks and you realise, you are not covered under warranty.

Question 5

When does my Warranty / Protection start?

Accepted Answer

Our Warranty plans start on the day after the manufacturer's warranty expires. If the brand warranty expires on 20 May 2016, our warranty starts on 21 May 2016, such that your camera is always covered.

Question 6

Why should I protect my Camera ?

Accepted Answer

A humbling majority of cameras break down on their own over 3-4 years. Especially a camera which is used outdoors more often. Data suggests that on an average about 15k is spent over a camera within 4 years. Why not pay just a small fraction of it, and be happy.

Question 7

How do I raise a service request?

Accepted Answer

Click here to raise a service request or send “Hi” on WhatsApp and share what's wrong with the camera. We will raise a request, get the camera picked up, repaired and delivered to you !

Question 8

I purchased an Onsitego SDP plan. What if my device is now Not Repairable (NR) or Beyond Economic Repair (BER)?

Accepted Answer

In such a case, Onsitego will provide you a replacement device after charging depreciation amount as given below:

Age of the device at the time of filing service request	Device Depreciation %
Up to 90 days	15% of Purchase Price
91 to 180 days	30% of Purchase Price
181 to 365 days	50% of Purchase Price

Question 9

What if the device cannot be repaired?

Accepted Answer

If the device cannot be repaired due to unavailability of spare parts, Onsitego will provide you with a new or refurbished device.

Question 10

I changed my mind and I want to cancel the plan. Can I get a refund?

Accepted Answer

While we will be sorry to see you cancel the plan, we can certainly refund the plan within 30 days, provided you have not already filed a Service Request.

Question 11

What's your international coverage policy?

Accepted Answer

We cover cameras which have been purchased only in India. We will cover such cameras if they go bust in any part of the world! A few features like pick and drop may not be available in such cases. You will need to get the camera repaired, and we will reimburse you. Please get in touch with us at help@onsite.co.in, or you can chat with us on Whatsapp or call us on 9920599206 and we will assist you further.

Question 12

Do you have any tips to keep the memory card working in good condition?

Accepted Answer

To ensure the safety of the pictures the memory card holds, you should avoid touching the contact areas of the card. Turn off the camera before inserting or removing the card and take special care when inserting Compact Flash cards, as they are very sensitive.

Question 13

Is it necessary to update the Camera's software?

Accepted Answer

Manufacturer's update firmware to fix any bugs and enhance features. To benefit from these updates, it's important that you download the new firmware files from the manufacturer's website and install them on your camera.

Question 14

How can I clean my Camera lens?

Accepted Answer

No matter how safely you keep your DSLR, the camera lens is bound to catch dust. You can buy a cleaning kit that comes with a blower, brush, microfibre cloth and cleansing fluid to clean your DSLR camera lens. You can also use lens tissues to avoid any scratches on the lens.

Question 15

What is the advantage of having an Extended Warranty for your devices over a traditional Digital Camera Insurance Plan?

Accepted Answer

Onsitego’s Extended Warranty offers a comprehensive, hassle-free service plan which presents a one-stop solution for all post-purchase worries. In a nutshell, the services plan features:

               
An end to end support for all customer needs, including maintenance, software, and hardware troubleshooting, coordinating warranty requests, and carrying out complete repairs (including service costs and spare parts etc) of gadgets and appliances, which is not generally provided in a typical Digital Camera insurance plan.
With a "No Questions Asked" policy as to how the device broke down, or insistence of producing the original Invoice.
Numerous other unique service features, such as free pick up and drop services, device tracking, etc.

After buying this service plan, you can leave all your device worries to Onsitego - Once you report an issue, Onsitego’s reliable technology platform, and wide network of experts manage the entire customer experience, including all repairs at their end.

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