Frequently Asked Questions
What is Onsitego Extended Warranty?
Onsitego Extended Warranty replicates the warranty provided by your manufacturer for a period of up to 4 years beyond what the manufacturer provides. The plan covers all malfunctions and manufacturing defects in the device or appliance. Extended Warranty is applicable for up to 4 additional years after the expiry of the manufacturer’s warranty, depending on the plan you buy. However, the sum of the manufacturer’s warranty and extended warranty should not exceed 5 years. You can buy Extended Warranty till up to 9 months after purchasing a device or appliance.
Why should I protect my Dishwasher?
A humbling majority of dishwashers break down on their own over 3-4 years. Data suggests that, on an average about Rs. 15,000 is spent over a dishwasher within 4 years - on account of heating elements, control panel issues and so on. So, why not pay a small fraction of it and live tension-free.
How do I raise a service request?
Click here to raise a service request or send “Hi” on WhatsApp and share what's wrong with the dishwasher. We will raise a request, get a brand technician at your place, get it repaired on-site. If immediate repair is not possible, we will get the dishwasher shipped at the service workshop, get it repaired and delivered to you !
When does my Warranty / Protection start?
Our Warranty plans start on the day after the manufacturer's warranty expires. If the brand warranty expires on 20 May 2016, our warranty starts on 21 May 2016, such that your dishwasher is always covered.
When should I protect the Dishwasher?
NOW! Do not delay it. Ideally an extended warranty should be purchased within 3 months of buying the dishwasher. Delay costs are exponential but of course avoidable!
How does it make sense financially to opt for a Protection Plan for your Dishwasher?
Extended warranty for a 35,000 dishwasher costs only Rs. 2,499. A simple motherboard change will cost you more than Rs. 6,000 in the market. A control panel malfunction will render it useless and cost upwards of Rs 5,000. It always makes financial sense. Everytime!
Are there any additional charges applicable for Extended Warranty plans during repair requests?
No, raising a repair request during the Extended Warranty is completely free. All the costs are covered as part of the plan.
Should I enter full price or discounted price?
Enter the price that you paid for the dishwasher. The one that's written on the invoice. So, if a dishwasher priced at Rs. 36,000, was bought at Rs. 34,000 after discount, you should mention Rs. 34,000. That should also be the price printed on the invoice.
What all types of Dishwashers are covered?
We cover all varieties of dishwashers - small ones (2 plates) to large ones (60 pieces), from 2 place settings to 13 place settings. Covering leading brands like IFB, Electrolux, Bosch, Siemens, LG and many more.
What is the advantage of having an Extended Warranty for your devices over a traditional Dishwasher Insurance Plan?
Onsitego’s Extended Warranty offers a comprehensive, hassle-free service plan which presents a one-stop solution for all post-purchase worries. In a nutshell, the services plan features:
- An end to end support for all customer needs, including maintenance, software, and hardware troubleshooting, coordinating warranty requests, and carrying out complete repairs (including service costs and spare parts etc) of gadgets and appliances, which is not generally provided in a typical Dishwasher insurance plan.
- With a "No Questions Asked" policy as to how the device broke down, or insistence of producing the original Invoice.
- Numerous other unique service features, such as free pick up and drop services, device tracking, etc.
After buying this service plan, you can leave all your device worries to Onsitego - Once you report an issue, Onsitego’s reliable technology platform, and wide network of experts manage the entire customer experience, including all repairs at their end.
SERVICES
Other Recommended Services
Not Sure What You’re Looking for?
Get started by selecting an appliance and we’ll help you!
Select an appliance