Frequently Asked Questions
What is Onsitego Extended Warranty?
Onsitego Extended Warranty replicates the warranty provided by your manufacturer for a period of up to 1 year beyond what the manufacturer provides. The plan covers all malfunctions and manufacturing defects in the device or appliance. Extended Warranty is applicable for 1 additional year after the expiry of the manufacturer’s warranty. However, the sum of the manufacturer’s warranty and extended warranty should not exceed 5 years. You can buy Extended Warranty till up to 9 months after purchasing a device or appliance.
Are there any additional charges applicable for Extended Warranty plans during repair requests?
No, raising a repair request during the Extended Warranty is completely free. All the costs are covered as part of the plan.
How do I raise a service request?
Click here to raise a service request or send “Hi” on WhatsApp and share what's wrong with the headphones. We will raise a request, get the headphones picked up, repaired and delivered to you !
When does my Extended Warranty plan start?
Our Extended Warranty plans start on the day after the manufacturer's warranty expires. If the brand warranty expires on 20 May 2016, our warranty starts on 21 May 2016, such that your device is always covered.
What is the advantage of having an Extended Warranty for your devices over a traditional Headphone Insurance Plan?
Onsitego’s Extended Warranty offers a comprehensive, hassle-free service plan which presents a one-stop solution for all post-purchase worries. In a nutshell, the services plan features:
- An end to end support for all customer needs, including maintenance, software, and hardware troubleshooting, coordinating warranty requests, and carrying out complete repairs (including service costs and spare parts etc) of gadgets and appliances, which is not generally provided in a typical Headphone insurance plan.
- With a "No Questions Asked" policy as to how the device broke down, or insistence of producing the original Invoice.
- Numerous other unique service features, such as free pick up and drop services, device tracking, etc.
After buying this service plan, you can leave all your device worries to Onsitego - Once you report an issue, Onsitego’s reliable technology platform, and wide network of experts manage the entire customer experience, including all repairs at their end.
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