Question 1

What is the term of the HomeCare Plan?

Accepted Answer

The term for this plan is 1 year from the date of purchase.

Question 2

Can I take more than 1 service on the same appliance?

Accepted Answer

Yes, there is no restriction on the service taken at an appliance level. You can take 3 maintenance visits on 1 device or 3 separate devices. In addition, unlimited repair visits are included.

Question 3

Do I need to list the appliance at the time of purchase?

Accepted Answer

No, you can list the appliance when the service is needed. There is no need to pre-inform.

Question 4

Are there any restrictions on which devices are included?

Accepted Answer

HomeCare plan covers Air conditioners, Water Purifiers, Mobile Phones, Laptops, Hobs & Chimneys, Refrigerators, Microwaves, Washing Machines, Geysers and TVs upto 10 years of age. Built-in devices and devices used in commercial setup are not included.

Question 5

Can I take service on appliances in a warranty?

Accepted Answer

Yes, there is no restriction. However, Onsitego would not be responsible for the status of warranty post-service.

Question 6

When would the plan start?

Accepted Answer

Plan will be auto-active from the next day after purchase.

Question 7

How do you ensure the quality of service is delivered?

Accepted Answer

All engineers who visit your premises for service are authorized by Onsitego. We ensure that they are trained and well-behaved.

Question 8

Can the plan continue if I change my address?

Accepted Answer

Yes, the plan can be carried over to a new address as long as Onsitego HomeCare Plan is available in that city. However, breakdown support or installation/un-installation due to location change cannot be provided.

Question 9

Can I use one plan at multiple addresses?

Accepted Answer

No, the plan is only applicable for 1 residence and the services cannot be taken at multiple locations unless there is any relocation to a city where Onsitego is providing HomeCare Plan.

Question 10

Are any consumables like filters covered in the plan? What if consumables or spares are needed?

Accepted Answer

This is a service-only plan and hence consumables or spare parts are not included. However, you can purchase them from Onsitego at competitive rates to the market.

Question 11

What happens if a breakdown is detected during a maintenance visit?

Accepted Answer

Since the plan covers unlimited breakdown visits, Onsitego will take care of the repair requirement. However, any consumable or spare part will need to be paid for separately.

Question 12

I changed my mind and I want to cancel the plan. Can I get a refund?

Accepted Answer

We can certainly refund the plan amount within 15 days of purchase, provided you have not already filed a service request or availed any service

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