Question 1

What’s the difference between Onsitego Pass and HomeCare Plan?

Accepted Answer

Onsitego Pass offers unlimited repairs for all your devices, with free pickup and drop if needed. It’s ideal for unexpected breakdowns. In addition to the benefits of Onsitego Pass, HomeCare also offers 3 preventive maintenance services during the plan duration. Moreover, HomeCare also covers devices like chimney, hob.

Question 2

Can I take more than one service on the same appliance?

Accepted Answer

Yes, unlimited repair visits are covered under both Onsitego Pass and HomeCare during the plan duration.

Question 3

Do I need to list the appliances at the time of purchase?

Accepted Answer

No, you don’t need to list the appliances at the time of purchase. The plans cover a wide range of devices without prior listing.

Question 4

Are there any restrictions on which devices are included?

Accepted Answer

Onsitego Pass covers AC, geyser, laptop, microwave oven, refrigerator, TV, washing machine, and water purifier. HomeCare plan covers all the devices under Onsitego Pass and also covers chimney, hob, and mobile phone.

Question 5

Can I take service on appliances that are under warranty?

Accepted Answer

Yes, you can avail of services even if the appliance is under manufacturer warranty. However, Onsitego recommends that you take repair service from brands, if warranty is valid as using other service provider may lead to cancellation of warranty.

Question 6

When does the plan start?

Accepted Answer

The plan starts immediately upon purchase and is valid for one year.

Question 7

How do you ensure the quality of service is delivered?

Accepted Answer

Onsitego has a network of qualified technicians and partners to ensure high-quality service for both plans. All our engineers undergo rigorous training to ensure high quality service delivery.

Question 8

Can the plan continue if I change my address?

Accepted Answer

Yes, the plan can continue if you move to another address, provided the new location is in a covered city.

Question 9

Can I use one plan at multiple addresses?

Accepted Answer

No, the plan is valid for a single address only unless there is a relocation by the same customer as mentioned above.

Question 10

Are consumables like filters covered in the plan? What happens if consumables or spares are needed?

Accepted Answer

Consumables and spares are not covered under the plans. If required, they will be charged separately.

Question 11

What happens if a breakdown is detected during a maintenance visit?

Accepted Answer

If a breakdown is identified during a maintenance visit, you can avail of repair services under the plan at no extra cost, excluding consumables or spares.

Question 12

I changed my mind and want to cancel the plan. Can I get a refund?

Accepted Answer

Yes, you can cancel the plan within 15 days of purchase, provided no service has been taken. Refund policies and conditions apply as per the terms of the plan.

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