Question 1

What is Onsitego Extended Warranty?

Accepted Answer

Onsitego Extended Warranty replicates the warranty provided by your manufacturer for a period of up to 2 years beyond what the manufacturer provides. The plan covers all malfunctions and manufacturing defects in the device or appliance. Extended Warranty is applicable for up to 2 additional years after the expiry of the manufacturer’s warranty, depending on the plan you buy. However, the sum of the manufacturer’s warranty and extended warranty should not exceed 5 years. You can buy Extended Warranty till up to 9 months after purchasing a device or appliance.

Question 2

When does my Warranty / Protection start?

Accepted Answer

Our Warranty plans start on the day after the manufacturer's warranty expires. If the brand warranty expires on 20 May 2016, our warranty starts on 21 May 2016, such that your home theatre is always covered.

Question 3

When should I protect my Home Theatre?

Accepted Answer

NOW! Do not delay it. Ideally an extended warranty should be purchased within 3 months of buying the home theatre. Delay costs are exponential and as usual avoidable.

Question 4

Why should I protect my Home Theatre ?

Accepted Answer

A humbling majority of home theatres break down on their own over 3-4 years. Data suggests that on an average about 9k is spent over a home theatre within 4 years. Why not pay just a small fraction of it, and be happy.

Question 5

How do I raise a service request?

Accepted Answer

Click here to raise a service request or send “Hi” on WhatsApp and share what's wrong with the home theatre and soundbar. We will raise a request, get a brand technician at your place, get it repaired on-site. If immediate repair is not possible, we will get the home theatre and soundbar shipped at the service workshop, get it repaired and delivered to you !

Question 6

Are there any additional charges applicable for Extended Warranty plans during repair requests?

Accepted Answer

No, raising a repair request during the Extended Warranty is completely free. All the costs are covered as part of the plan.

Question 7

How does it make sense financially to opt for a Protection Plan for your Home Theatre?

Accepted Answer

Extended warranty for a 25,000 home theatre costs only Rs. 1,999. A simple motherboard malfunction will cost you more than Rs. 6,000 in the market. A control panel issue will render it useless and cost upwards of Rs. 5,000. It always makes financial sense. Everytime!

Question 8

What all Home Theatre Systems do you cover?

Accepted Answer

We cover them all - right from a basic 2.1 channel multimedia system to a wireless 7.1 must have home theatre, from all leading brands like Bose, Samsung, Philips, Intex, Creative and many more

Question 9

What is the advantage of having an Extended Warranty for your devices over a traditional Home Theatre and Soundbar Insurance Plan?

Accepted Answer

Onsitego’s Extended Warranty offers a comprehensive, hassle-free service plan which presents a one-stop solution for all post-purchase worries. In a nutshell, the services plan features:

An end to end support for all customer needs, including maintenance, software, and hardware troubleshooting, coordinating warranty requests, and carrying out complete repairs (including service costs and spare parts etc) of gadgets and appliances, which is not generally provided in a typical Home Theatre and Soundbar insurance plan.
With a "No Questions Asked" policy as to how the device broke down, or insistence of producing the original Invoice.
Numerous other unique service features, such as free pick up and drop services, device tracking, etc.

After buying this service plan, you can leave all your device worries to Onsitego - Once you report an issue, Onsitego’s reliable technology platform, and wide network of experts manage the entire customer experience, including all repairs at their end.

Extended Warranty Plans for Your Home Theatre

Extended Warranty Features

Plan Benefits

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