Question 1

What is Onsitego Extended Warranty?

Accepted Answer

Onsitego Extended Warranty replicates the warranty provided by your manufacturer for a period of up to 2 years beyond what the manufacturer provides. The plan covers all malfunctions and manufacturing defects in the device or appliance. Extended Warranty is applicable for up to 2 additional years after the expiry of the manufacturer’s warranty, depending on the plan you buy. However, the sum of the manufacturer’s warranty and extended warranty should not exceed 5 years. You can buy Extended Warranty till up to 11 months after purchasing a device or appliance.

Question 2

Why should I protect my Laptop?

Accepted Answer

A humbling majority of laptops break down on their own over 3-4 years. Some laptops are subjected to accidents and negligence by the owners. Data suggests that on an average about 15k is spent over a laptop within 4 years. Why not pay just a small fraction of it, and be happy.

Question 3

Which Laptop Protection Plan is best suited for me?

Accepted Answer

If you want your laptop to work beautifully for at least 2 years, you should ideally get damage protection along with a laptop extended warranty plan. No matter what the brand, some devices fail on their own. So investing in the right laptop protection plan can give your laptop a prolonged life. Portability makes laptops prone to physical damage even with a splash of water or tea, rendering them damaged, and making you inconvenienced. So we recommend you buy both.

Question 4

When does my Laptop Warranty/Protection start?

Accepted Answer

Our laptop warranty plan starts immediately after the manufacturers' warranty expires. For eg; If your laptop warranty or brand warranty expires on 20 May 2017, our warranty starts on 21 May 2017, such that your laptop is always covered. This is why it is important to purchase laptop protection plan in time. Damage Protection plans start right from the day you buy the plan.

Question 5

When should I protect the Laptop?

Accepted Answer

NOW! Do not delay it. Ideally an extended warranty should be purchased within 11 months of buying the laptop. Where-as a damage protection plan should be purchased on the same day as buying the laptop.

Question 6

How does it make sense financially to opt for a Protection Plan for your Laptop?

Accepted Answer

Extended warranty for a 30,000 laptop costs only Rs. 1,999. A simple motherboard change will cost you more than Rs. 6,000 in the market. A smallish crack in the screen will render it useless and cost upwards of Rs. 5,000. It always makes financial sense to opt for protection plan

Question 7

How do I raise a service request?

Accepted Answer

Click here to raise a service request or send “Hi” on WhatsApp and share what's wrong with the laptop. We will raise a request, get the laptop picked up, repaired and delivered to you !

Question 8

Are there any additional charges applicable for Extended Warranty plans during repair requests?

Accepted Answer

No, raising a repair request during the Extended Warranty is completely free. All the costs are covered as part of the plan.

Question 9

What's your international coverage policy?

Accepted Answer

We cover laptops which have been purchased only in India. We will cover such laptops if they go bust in any part of the world! A few features like pick and drop may not be available in such cases. You will need to get the laptop repaired, and we will reimburse you. Please get in touch with us at help@onsite.co.in, or you can chat with us on Whatsapp or call us on 9920599206 and we will assist you further.

Question 10

How do I know if my Laptop's hard drive has malfunctioned?

Accepted Answer

To be sure if the hard drive has really malfunctioned, you can go to File explorer > click the Windows button on the bottom left > search for File explorer > right click on the drive you want to check > go to 'Properties' > In windows, go to 'Tools' > click the 'Check' option. If the hard drive is causing the problem, you will find it here.

Question 11

My device heats up when I use it for more than 2 hours. What should I do?

Accepted Answer

When a laptop is overheated the device begins to slow down because the CPU slows down to escape heat. Some of the most common reasons for overheating include - dust blocking the exhaust ports, a clogged up fan or a degenerated thermal compound between the heat sink and the CPU or GPU (graphics processing unit). To avoid overheating of the device, use a cooling pad.

Question 12

I'm unable to connect to a Wi-Fi network on my Laptop. Please help!

Accepted Answer

Check if the airplane mode on your laptop is switched off and if Wi-Fi is switched on. If that doesn't help, re-install the drivers of the network adapter. Right click on 'My Computer' or 'My PC' > Click 'Manage' > Click 'Device Manager' > Click 'Network Adapters' and under this menu look for your wireless adapter.

Question 13

Why does my Laptop keep freezing or hang frequently?

Accepted Answer

If your laptop has been constantly freezing or hanging, insufficient RAM could also be a reason for it. It is necessary to have sufficient RAM to keep the system running smoothly. If you have too many heavy work files saved on your system or games installed on your laptop, this is enough to cause your laptop to hang more often. You could either upgrade to a laptop with higher configuration or save all heavy files on an external hard drive.

Question 14

What is the advantage of having an Extended Warranty for your devices over a traditional Laptop Insurance Plan?

Accepted Answer

Onsitego’s Extended Warranty offers a comprehensive, hassle-free service plan which presents a one-stop solution for all post-purchase worries. In a nutshell, the services plan features:
                     An end to end support for all customer needs, including maintenance, software, and hardware troubleshooting, coordinating warranty requests, and carrying out complete 
                     repairs (including service costs and spare parts etc) of gadgets and appliances, which is not generally provided in a typical Laptop insurance plan.
                    With a "No Questions Asked" policy as to how the device broke down, or insistence of producing the original Invoice.
                    Numerous other unique service features, such as free pick up and drop services, device tracking, etc.
                
                After buying this service plan, you can leave all your device worries to Onsitego - Once you report an issue, Onsitego’s reliable technology platform, and wide network of experts manage the entire customer experience, including all repairs at their end.

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