Question 1

What is Onsitego Extended Warranty?

Accepted Answer

Onsitego Extended Warranty replicates the warranty provided by your manufacturer for a period of up to 2 years beyond what the manufacturer provides. The plan covers all malfunctions and manufacturing defects in the device or appliance. Extended Warranty is applicable for up to 2 additional years after the expiry of the manufacturer’s warranty, depending on the plan you buy. However, the sum of the manufacturer’s warranty and extended warranty should not exceed 5 years. You can buy Extended Warranty till up to 11 months after purchasing a device or appliance.

Question 2

Why should I protect my Microwave?

Accepted Answer

A humbling majority of microwaves break down on their own over 3-4 years. Data suggests that on an average about 10k is spent over a microwave within 4 years on account of heating elements, rotating mechanisms and even bad doors! Why not pay just a small fraction of it, and be happy.

Question 3

When should I protect the Microwave?

Accepted Answer

NOW! Do not delay it. Ideally an extended warranty should be purchased within 11 months of buying the microwave. Delay costs are exponential and of course avoidable.

Question 4

When does my Warranty / Protection start?

Accepted Answer

Our Warranty plans start on the day after the manufacturer's warranty expires. If the brand warranty expires on 20 May 2016, our warranty starts on 21 May 2016, such that your microwave is always covered.

Question 5

How do I raise a service request?

Accepted Answer

Click here to raise a service request or send “Hi” on WhatsApp and share what's wrong with the microwave. We will raise a request, get a brand technician at your place, get it repaired on-site. If immediate repair is not possible, we will get the microwave shipped at the service workshop, get it repaired and delivered to you !

Question 6

Are there any additional charges applicable for Extended Warranty plans during repair requests?

Accepted Answer

No, raising a repair request during the Extended Warranty is completely free. All the costs are covered as part of the plan.

Question 7

How does it make sense financially to opt for a Protection Plan for your Microwave?

Accepted Answer

Extended warranty for a 20,000 microwave costs only Rs. 1,399. A simple circuit change will cost you more than Rs. 3,000 in the market. A non heating element will render it useless and cost upwards of Rs, 4,000. It always makes financial sense. Everytime!

Question 8

What all Ovens are covered?

Accepted Answer

We cover almost all oven types - right from a microwave, to an OTG, to a Convection, a Grill and even a Solo, from all leading brands like IFB, Panasonic, Electrolux, Morphy Richards, LG, Godrej, Haier etc.

Question 9

How do I keep my Microwave safe for longer?

Accepted Answer

Avoid heating food with paper bags, as they can release toxins that could potentially catch fire. Also avoid putting any metal bowls, silver foils, plastic containers in the microwave oven, as they can cause serious danger to the appliance. We only recommend using glass, ceramic and plastic containers labelled for microwave oven use.

Question 10

How safe are Microwave Ovens for health?

Accepted Answer

There are people who avoid using microwave ovens because they believe that it changes the chemical nature of food because of radiation. However, these facts have been refuted by many researchers over the years. Radiation can only leak if the microwave oven door is damaged or doesn't seal properly. Even in such a case, the leakage will be too small to cause any health risk.

Question 11

There is an unusual odor in my Microwave. How do I get rid of it?

Accepted Answer

Since we heat all kinds of food in the microwave it is bound to have a strong odor if it is not cleaned once every 15 days, especially if you cook and heat non-vegetarian food regularly. The simplest way to clean a microwave is to spray some liquid soap water inside and thoroughly clean it with a cloth to ensure all food particles are removed.

Question 12

How different is a Conventional Microwave from a Convection Microwave?

Accepted Answer

A conventional microwave oven emits microwaves that pass through glass and plastic containers to cook food. Whereas, a convection microwave oven combines basic microwave technology with radiant heat and circulates hot air to let you roast, brown, and grill foods. Since convection microwave ovens allow multiple cooking modes in a single oven, they're more expensive.

Question 13

What is the simplest way to clean the Microwave Oven to keep it running properly?

Accepted Answer

A weekly cleaning session can easily be done using warm water, liquid soap, a sponge or clean cloth. Dip the sponge/cloth in the solution and clean the microwave from the inside and outside. The other option is to use vinegar or lemon. Place a bowl of vinegar with 1 tsp of white vinegar in the microwave oven and turn on the microwave for a minute.

Question 14

What is the advantage of having an Extended Warranty for your devices over a traditional Microwave Insurance Plan?

Accepted Answer

Onsitego’s Extended Warranty offers a comprehensive, hassle-free service plan which presents a one-stop solution for all post-purchase worries. In a nutshell, the services plan features:

An end to end support for all customer needs, including maintenance, software, and hardware troubleshooting, coordinating warranty requests, and carrying out complete repairs (including service costs and spare parts etc) of gadgets and appliances, which is not generally provided in a typical Microwave insurance plan.
With a "No Questions Asked" policy as to how the device broke down, or insistence of producing the original Invoice.
Numerous other unique service features, such as free pick up and drop services, device tracking, etc.

After buying this service plan, you can leave all your device worries to Onsitego - Once you report an issue, Onsitego’s reliable technology platform, and wide network of experts manage the entire customer experience, including all repairs at their end.

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