Question 1

What is Onsitego Extended Warranty?

Accepted Answer

Onsitego Extended Warranty replicates the warranty provided by your manufacturer for a period of up to 2 years beyond what the manufacturer provides. The plan covers all malfunctions and manufacturing defects in the device or appliance. Extended Warranty is applicable for up to 2 additional years after the expiry of the manufacturer’s warranty, depending on the plan you buy. However, the sum of the manufacturer’s warranty and extended warranty should not exceed 5 years. You can buy Extended Warranty till up to 9 months after purchasing a device or appliance.

Question 2

How does it make sense financially to opt for a Protection Plan for your Mobile?

Accepted Answer

Protecting your 25,000 smartphone starts from just Rs. 1,499. A simple motherboard change will cost you more than Rs. 6,000 in the market. A crack in the screen will render it useless and cost upwards of Rs, 10,000. It always makes financial sense to opt for protection plan

Question 3

When should I protect the Smartphone?

Accepted Answer

NOW! Do not delay it. Purchase damage protection on the same day of your device purchase. An extended warranty is more flexible, in that it can be purchased within 9 months of your device purchase. It costs a lot to delay these things, buy them now !

Question 4

When does my Mobile Warranty/Protection start?

Accepted Answer

Our mobile warranty plan starts on the day after the manufacturers' warranty expires. For eg; If your phone warranty or brand warranty expires on 20 May 2017, our warranty starts on 21 May 2017, such that your smartphone is always covered. This is why it is important to purchase mobile protection plan well in time. As far as the Damage Protection plan goes, it starts right from the day you buy the plan.

Question 5

How do I raise a service request?

Accepted Answer

Click here to raise a service request or send “Hi” on WhatsApp and share what's wrong with the smartphone. We will raise a request, get the phone picked up, repaired and delivered to you !

Question 6

Are there any additional charges applicable for Extended Warranty plans during repair requests?

Accepted Answer

No, raising a repair request during the Extended Warranty is completely free. All the costs are covered as part of the plan.

Question 7

Which Mobile Protection Plan is best suited for me?

Accepted Answer

If you want your mobile phone to work beautifully for at least 2 years, you should ideally get damage protection along with a mobile extended warranty plan for your smartphone. No matter what the brand, some devices fail on their own. So investing in the right mobile protection plan plan can give your phone a prolonged life. Smartphones are fragile and prone to physical damage, some of them can even get damaged with a splash of water or tea, and inconvenience you. So we recommend you buy both.

Question 8

What's your international coverage policy?

Accepted Answer

We cover smartphones which have been purchased only in India. We will cover such smartphones if they go bust in any part of the world! A few features like pick and drop may not be available in such cases. You will need to get the mobile repaired, and we will reimburse you. Please get in touch with us at help@onsite.co.in, or you can chat with us on Whatsapp or call us on 9920599206 and we will assist you further.

Question 9

Is a tempered glass enough to protect your Mobile Phone's screen from damage?

Accepted Answer

Did you know that a smartphone's screen covers nearly 35% of the device's cost? Almost all mobile phones come with a gorilla glass these days, which is a scratch-resistant display but that's not enough. Tempered glass over gorilla glass is like extra protection for your smartphone screen and can protect it from easily breaking or cracking.

Question 10

My Phone's battery drains quickly. What should I do?

Accepted Answer

Battery problems are one of the most common problems people face with their smartphones. The simplest way to prolong your smartphone's battery is to avoid charging your phone overnight, turning down the brightness, avoiding vibration mode, etc.

Question 11

My Mobile keeps hanging and freezing. Is there a solution to this?

Accepted Answer

Smartphones usually slow down or start freeing frequently when the internal storage is almost full. You can delete unwanted apps, move your photos and videos to the drop box or SD card and most importantly, avoid using live wallpapers. Also, close all the open apps that cause your phone to freeze.

Question 12

What should I do if my Phone is water damaged?

Accepted Answer

Immediately switch off your phone, remove the battery, SIM, memory cards and leave it open for a few hours. In case of an iPhone where the device cannot be opened, simply switch off the device. The longer your phone is in contact with water, the greater the chances of damage.

Question 13

Is it right to blow dry a Phone when it is wet?

Accepted Answer

Yes, as long as you blow dry it on the 'Cool' mode. But blow drying a phone wouldn't help absorbing the moisture from inside if the water has entered in the device. A better idea is to keep your phone in a sack of rice for a few days. It will thoroughly evaporate moisture from within.

Question 14

What is the advantage of having an Extended Warranty for your devices over a traditional Mobile Phone Insurance Plan?

Accepted Answer

Onsitego’s Extended Warranty offers a comprehensive, hassle-free service plan which presents a one-stop solution for all post-purchase worries. In a nutshell, the services plan features:

·       An end to end support for all customer needs, including maintenance, software, and hardware troubleshooting, coordinating warranty requests, and carrying out complete repairs (including service costs and spare parts etc) of gadgets and appliances, which is not generally provided in a typical mobile phone insurance plan;

·       With a "No Questions Asked" policy as to how the device broke down, or insistence of producing the original Invoice;

·       Numerous other unique service features, such as free pick up and drop services, device tracking, etc.

After buying this service plan, you can leave all your device worries to Onsitego - Once you report an issue, Onsitego’s reliable technology platform, and wide network of experts manage the entire customer experience, including all repairs at their end.

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