Question 1

How do I book Onsitego’s water purifier servicing?

Accepted Answer

You can book an RO repair or water purifier servicing appointment in Chennai and other cities by visiting our website www.onsitego.com. All you need to do is enter your personal and device details, the issue you are facing, a suitable date and time slot for the engineer visit, and make the payment online. Once this is done, we will schedule a water purifier engineer to visit your place for water purifier servicing, at your convenience.

Question 2

What services do you offer for Water Purifiers in Chennai?

Accepted Answer

We offer water purifier repairs and maintenance as well as UV & RO installation, and uninstallation services for all the top brands of RO purifiers and UV water purifiers.

Question 3

Are the water purifier services in Chennai available for old water purifiers?

Accepted Answer

Yes, all the UV and RO services can be booked for any residential water purifier, irrespective of age, brand, and model.

Question 4

What is included in the water purifier servicing?

Accepted Answer

Our trained water purifier service engineers will clean the filters, outer body, and the purifier’s internal tank when you schedule a water purifier servicing visit. If you have an RO water purifier, the RO filter and membrane can also be replaced but at an extra cost. Similarly, our water purifier service engineers can advise you if your UV water purifier’s UV lamp needs to be replaced.

Question 5

Is the replacement of spare parts included in water purifier servicing?

Accepted Answer

We are happy to offer you UV and RO repairs and servicing. But, if spare parts are needed to repair your machine, their cost is charged separately. The cost of spare parts is not included in the water purifier repairs or servicing.

Question 6

Is there any warranty provided on spare parts replaced by Onsitego?

Accepted Answer

Yes, you get 90 day warranty on any spare part provided by Onsitego.

Question 7

Is there any warranty provided on the repairs done by Onsitego?

Accepted Answer

Yes, you get 30 day warranty on repairs.

Question 8

. What if the consumables (filter & membrane) of my water purifier need to be replaced? Would I get them free of cost?

Accepted Answer

Consumables are not included in the water purifier servicing. We will be happy to offer you filters and RO membrane at an additional amount. Replacing the consumable has to be done regularly, so you can also buy Onsitego’s water purifier AMC (Annual Maintenance Contract) which covers the replacement of consumables, regular servicing, and unlimited breakdown support for 12 months.

Question 9

Do I have to pay your engineer for the RO repairs in Chennai?

Accepted Answer

You only need to pay once at the time of booking the water purifier service on the Onsitego website. You do not have to pay the engineer any fee, as the plan amount includes service charges. However, the cost of spare parts is not covered in the service. You are required to pay for that separately.

Question 10

What if Onsitego’s service engineer is not able to fix my water purifier?

Accepted Answer

Onsitego service engineers are trained and experts at their job but in case your water purifier is not fixed in the first visit. We will schedule another visit at no extra cost.

Question 11

Do you offer RO and Water Purifier services for all brands?

Accepted Answer

We offer RO and UV water purifier services for all the leading water purifier brands in India. You can book an Aquaguard Service or Kent RO Service from our website. We also provide services for other brands like Aquafresh, AO Smith, Bajaj, Blue Star, Livpure, Voltas, and Alfaa.

Question 12

I have a Livpure water purifier. Does Onsitego offer a Livpure water purifier service?

Accepted Answer

We do offer repairs and servicing for Livpure water purifiers. You can book the Livpure water purifier service you wish to avail on our website or through our app. Currently, Onsitego offers water purifier repairs and servicing in Mumbai, Delhi, Bangalore, Pune, Hyderabad and Chennai. If you’re not based in these cities, you can try contacting the brand directly. Search for the Livpure customer care number online and check for a service center near your home.

Question 13

I have a Kent RO purifier. Does Onsitego offer Kent water purifier service?

Accepted Answer

Yes, we can help you as our service engineers are trained to handle repairs & servicing for a wide range of brands & models. Whether you’re interested in Kent RO AMC or a one-time Kent water purifier service, please don’t hesitate to reach out to us. 

If Onsitego services are unavailable in your city, look for a nearby service center. A simple Google search for 'Kent water purifier service near me' will help you locate a service in your area.

Question 14

Do you offer Eureka Forbes water purifier service?

Accepted Answer

Yes. We offer different services & plans such as Eureka Forbes water purifier AMC or on-demand water purifier repairs. Our experienced service engineers can handle repairs and servicing of a wide range of water purifiers so don’t hesitate to schedule a Eureka Forbes AMC with us. 

If Onsitego services are not available in your city, try to find a service center nearby. A simple google search with the term ‘Eureka Forbes Service Center near me’ or ‘Eureka Forbes Service Center nearby’ will help you find a service close to your home.

Question 15

I want to book an AO Smith Water Purifier Service. Can you help me?

Accepted Answer

Yes, you can book an AO Smith Water Purifier Service with us. We provide a variety of services and plans for AO Smith water purifiers. You can book an annual plan (AMC) or get on-demand repairs. Our service engineers are highly qualified and can handle repair requests of all types.

Question 16

I would like to schedule a Blue Star Water Purifier Service. Can I do that through Onsitego?

Accepted Answer

Yes, you can indeed book a Blue Star Water Purifier Service through our website or our app. We have an annual plan where you get free repairs along with 2 maintenance services a year. If you like to book a one-time service for cleaning your water purifier, we also offer that service. 

If Onsitego services are not available in your city, you can try looking for a nearby Blue Star service center. Search for specific terms like ‘Blue Star service center near me’ to find one close to your home.

Question 17

I have been using my RO purifier for the past 3 years. Which plan do you recommend and how do I find a reliable RO purifier service near me?

Accepted Answer

If you have been using your RO purifier for the past 3 years without any maintenance, you need to schedule a service right away! Experts recommend changing the filters and the RO membrane once a year. You can book our comprehensive AMC plan that includes 2 maintenance services, free replacement of filters and RO membrane and free repairs. 

Onsitego offers water purifier repairs and servicing in Mumbai, Delhi, Bangalore, Pune, Hyderabad and Chennai. If you’re not based in these cities, you can try contacting the brand directly. If that’s not possible, look for a service provider by searching online with terms like ‘RO purifier service near me’ or ‘RO repair service near me’. It would be a good idea to look for a service provider that offers an annual maintenance plan as your water purifier needs to be maintained regularly to be effective.

Question 18

My new RO water purifier is under brand warranty. Who should I contact for water purifier servicing?

Accepted Answer

While the appliance is under brand warranty, you can reach out to the company for RO service. For instance, if you own an Aquaguard water purifier, you can contact the brand for Aquaguard service and repair. After the manufacturer’s warranty expires, you can buy a water purifier AMC or book a water purifier service from Onsitego.

Question 19

Why should I buy Onsitego Water Purifier AMC(Annual Maintenance Contract)?

Accepted Answer

The filters and membrane of a water purifier get consumed with usage. Regular servicing and replacement of these components are necessary to get pure and healthy drinking water. Our water purifier AMC plan takes care of these requirements and minimizes the chances of a water purifier breaking down. It also covers all costs related to any repair by our trained technicians.

Question 20

Does Onsitego’s water purifier AMC cover all brands and models?

Accepted Answer

Onsitego’s water purifier AMC supports most leading brands of water purifiers. However, certain brands like LG, Havells, Whirlpool and MI are currently not covered.

Question 21

Can I buy the comprehensive AMC for my water purifier that has been in use for 5 years?

Accepted Answer

Onsitego’s comprehensive water purifier AMC can be purchased for any water purifier less than 10 years old. So, getting the Onsitego AMC is a good idea.

Question 22

If I change my mind and want to cancel the AMC, can I get a refund?

Accepted Answer

We can certainly refund the plan amount within 15 days of purchase, provided you have not already filed a service request or availed of any service under Onsitego’s water purifier AMC.

Question 23

Will my brand warranty be void if I take water purifier service from Onsitego?

Accepted Answer

During your water purifier's standard warranty period, you can take water purifier servicing from the brand. After the brand warranty expires, you can buy the water purifier services from Onsitego.

Question 24

How is Onsitego different from other companies like Urban Company service and others?

Accepted Answer

Urban Company and other similar brands use freelance service engineers, which may result in an inconsistent experience. In comparison, Onsitego has a large team of in -house service engineers with 10 + years of experience and Onsitego has serviced more than 2.3 lakh RO water purifiers. Goes without saying that you get high-quality repairs, excellent service, and quick turnaround times.

Question 25

Can I trust Onsitego’s UV and RO services?

Accepted Answer

There are two reasons to trust Onsitego’s water purifier repairs and servicing. Firstly, Onsitego works with highly qualified, in-house service engineers who have 10+ years of experience. Secondly, Onsitego uses high-quality and genuine spare parts. For RO service, Onsitego uses its Repure RO filter Kit that has DuPont's FilmTech RO membrane. On the other hand, local service providers may sell fake filters for brands such as Aquaguard and Kent RO.

Question 26

Are the RO filters and RO membranes provided by Onsitego of good quality?

Accepted Answer

The Dupont FilmTec RO Membrane in Onsitego's Repure RO filter kit is sourced from the United States. These membranes are the gold standard in water purification, and major brands utilise them all over the world. We maintain the highest quality in consumables so that you don't have to stress over a water purifier service.

Question 27

Do you offer Aquaguard service and repair?

Accepted Answer

At the moment, Onsitego’s water purifier services are available in Mumbai, Delhi, Bangalore, Pune, Chennai & Hyderabad. If you don’t live in these cities, you can find a service near your home by looking for it online. Search with a term like ‘Aquaguard repair near me’ or ‘Aquaguard service near me’. Be sure to check the reviews of a firm before choosing them to ensure a good service experience.

Question 28

Is the Onsitego filter replacement kit ideal for Aquaguard service?

Accepted Answer

Our filter replacement kits are compatible with many of the top water purifier brands. But, our service engineers first inspect your water purifier model and then recommend the right filter and membrane replacement.

Question 29

How do I find a trusted water purifier service near me in Chennai?

Accepted Answer

If you are based out of Chennai or other metro cities, you can avail of Onsitego's reliable water purifier servicing and repairs. If you don't live in metro cities, we suggest you contact your water purifier's brand. If that is not possible, you can search for 'water purifier service near me' or 'RO service near me' or 'RO service center near me' on your choice of search engine. Do check user reviews and opinions before booking an AC service request.

Question 30

In which areas does Onsitego provide water purifier services in Chennai?

Accepted Answer

The popular localities where we offer water purifier services in Chennai are Anna Nagar, Mogappair, Perambur, Porur, Saidapet, Sholinganallur, T. Nagar, Tambaram, Velachery. Contact us if you want to find out whether we service your area.

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