Why Mobile Total Care Is the Best Mobile Protection Plan?
Plan Benefits
Have a question? Read the FAQs
50%
Device cost is the average repair cost for mobile malfunctions
80L+
customers have trusted Onsitego for their devices
50L+
Individuals need mobile repair every month
Read Customer Reviews
Living Up to the Promise
Here's what our customers say about us.
Onsitego
Megha Suresh
" It’s a nice mobile protection plan and good service by Onsitego "
Onsitego
Shubham Railkar
" I got the plan for my Samsung Galaxy phone. Onsitego repaired it twice. Once for cracked screen and then again for slowness issue. Truly complete mobile protection! "
Onsitego
Anju Gomes
" I got the Mobile Total Care for my new phone to be safe from damages. And the plan was very helpful when I accidentally dropped my phone. Onsitego told me the whole phone will be replaced and I was very happy to get a replacement. "
Onsitego
Vishen Virani
" Must-buy mobile protection plan. I always go for Onsitego for my electronics. "
Frequently Asked Questions
What is the term of Mobile Total Care?
Onsitego Mobile Total Care offers a comprehensive mobile protection cover and comes with a validity of 2 years. The plan period is calculated from the purchase date of your device as mentioned on its invoice. Assured Buyback can be availed any time before the validity of your mobile protection plan expires.
What is the difference between Mobile Insurance and Mobile Total Care Plan?
Mobile insurance plan and Mobile Total Care Plan offer protection for your device in their own unique way.
Mobile Insurance Plan offers coverage against some specific risks such as theft, accidental damage and loss. In essence it’s a form of financial protection that is recovered in case of unfortunate events. One can simply purchase mobile insurance plan in a shop or online. Usually no service like pick and drop etc. are provided and customers have to bear all the pain to get the claims processed.
On the other hand, Mobile Total Care Plan by Onsitego is a complete mobile protection plan designed to address a wider range of concerns. It includes not only protection against accidental damage, but also coverage for manufacturing defects. What’s more, the plan also come with an Assured Buyback option which can help you if you want to switch a new phone. The plan also offers free pick-up and drop. If something goes wrong with your phone, all you have to do is give us a call and we take it from there. This includes picking up your phone, having it repaired at an authorized service center, coordinating with the service center and then delivering your repaired phone back to you. These services are not provided in a typical insurance plan. You don’t have to fill any forms or answer multiple questions to get the repairs done.
Mobile Insurance Plan offers coverage against some specific risks such as theft, accidental damage and loss. In essence it’s a form of financial protection that is recovered in case of unfortunate events. One can simply purchase mobile insurance plan in a shop or online. Usually no service like pick and drop etc. are provided and customers have to bear all the pain to get the claims processed.
On the other hand, Mobile Total Care Plan by Onsitego is a complete mobile protection plan designed to address a wider range of concerns. It includes not only protection against accidental damage, but also coverage for manufacturing defects. What’s more, the plan also come with an Assured Buyback option which can help you if you want to switch a new phone. The plan also offers free pick-up and drop. If something goes wrong with your phone, all you have to do is give us a call and we take it from there. This includes picking up your phone, having it repaired at an authorized service center, coordinating with the service center and then delivering your repaired phone back to you. These services are not provided in a typical insurance plan. You don’t have to fill any forms or answer multiple questions to get the repairs done.
I did not buy the plan at the time of buying the device, is there a grace period?
Onsitego Mobile Total Care Plan can only be purchased on the device purchase date. If you bought the plan after the purchase date of the device, you need not worry, just let us know and we will process a refund.
How many times will the device be repaired under Mobile Total Care?
Repairing a damaged device with high-quality spare parts can be costly, as most damaged parts need replacement and can't be repaired. Therefore, we can repair your device twice for damage protection under this mobile protection plan. However, for manufacturing defects, we provide unlimited service requests.
What if the device cannot be repaired?
We aim to provide complete mobile protection. In case the device cannot be repaired, Onsitego provides an equivalent replacement device. The replacement device may or may not be new. Once your device is replaced, your plan will expire.
What if I do not want to avail of the Pick & Drop services, can I get the device repaired on my own?
Only in cases where Onsitego is unable to provide you with pick & drop services, you can opt to get the device repaired on your own. Please keep in mind that you must inform Onsitego about the damage before submitting the device at the nearest Authorized Service Center.
Why does the IMEI of the damaged device have to match the IMEI registered at the time of buying the plan for Onsitego to provide service?
Onsitego is committed to repairing/replacing only the device on which the plan has been purchased. IMEI is the unique identifier for smartphones which helps us identify the devices covered with the plan. If the Brand Authorized Service Center is unable to match/verify the IMEI number of the damaged phone by employing all means available, Onsitego will not be able to provide service for the damaged device.
How will I be reimbursed the Assured Buyback value for my device?
Once the device is handed over to an authorized agent, Onsitego will instantly transfer Store Vouchers/eVouchers to your registered email ID and registered mobile number. Note: The vouchers have limited validity period of 3 months from the date of issuance.
Do I need to return the original charger and other original accessories?
Yes, unless you are okay with the Assured Buyback Value being deducted for each missing article.
When availing Assured Buyback, what if the device is damaged and/or some features are not functional?
Onsitego may make an appropriate deduction in the predetermined value for your device i.e. 30% of Purchase Price.
What will happen to my personal data and information on my device?
Well, it is your data and it will remain your data alone. We will remind you to remove all the data before our agent leaves your place with the device. However, the responsibility of your data is always yours and Onsitego cannot be held responsible for any misuse of your data.
Can I raise an Assured Buyback request if I have previously availed a replacement service?
The Onsitego Mobile Total Care expires once you avail a replacement service. An Assured Buyback service request cannot be raised on an expired mobile protection plan.
I changed my mind and I want to cancel the plan, can I get a refund?
While we will be sorry to see you cancel the plan, we can certainly refund the plan within 30 days, provided you have not already filed a Service Request.
How do I raise a repair request under the Mobile Total Care plan
The worst has happened; your device got damaged. Do not worry, we are here to help you.
- Send Hi on our WhasApp number 99205 99206 or email us on help@onsite.co.in
- Ensure that the IMEI/Serial Number on your device matches the one that is mentioned on the purchase invoice.
- Please pay the Co-Pay amount of ₹599 or 5% of Purchase Price (whichever is higher)
- We will pick up the device or the authorised engineer will visit you.
Do I have to pay anything while repairing the device under this plan?
A Co-pay amount of ₹599 or 5% of Purchase Price (whichever is higher), is payable at the time of raising a Service Request. Onsitego will determine whether the source of damage/malfunction/breakdown was manufacturing defect or physical/liquid damage. Co-pay will be refunded if the issue was related to a manufacturing defect. Co-pay will NOT be refunded if the issue is caused by a physical and/or liquid damage.
How do I avail the assured buyback of 30%?
WhatsApp or call us on 99205 99206 or email us on help@onsite.co.in and inform us that you wish to avail Assured Buyback service. Ensure that the IMEI/Serial Number on your device matches the one that is mentioned on the purchase invoice. We will pick up your device and transfer Store Vouchers/eVouchers to your registered email ID and registered mobile number.
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