Question 1

Does Onsitego offer AC service in Hyderabad?

Accepted Answer

Onsitego offers window and split AC repair services like AC installation, gas recharging, refrigerant repair as well as annual AC maintenance. AC repair service starts at ₹399. It, however, does not include the cost of spare parts that may be required.

Question 2

Which AC brands do you repair and service in Hyderabad?

Accepted Answer

Onsitego's AC service and repair engineers are highly experienced and qualified. We offer AC repairs services like LG AC Servicing & Voltas AC service. They can also service and repair air conditioners from other popular AC brands in India such as Samsung, Panasonic, Godrej, Bosch, Daikin, Carrier, Blue Star, IFB, Hitachi, Haier, etc.

Question 3

How to book Onstiego's AC repair or maintenance service?

Accepted Answer

You can visit www.onsitego.com. and use the search bar to select the AC service you require. Alternatively, you can click on the Device & Plans tab to get a list of available services. Once you zero in on your requirement, you can make an online payment after filling in your name, mobile number, and address. Rest will be taken care of by us.

Question 4

Can I avail of these AC repair services for my old air conditioner?

Accepted Answer

Here at Onsitego, we can repair any split and window residential air conditioner with a cooling capacity of up to 2 tons, irrespective of age, brand, and model.

Question 5

Will spare parts be charged extra while repairing my AC?

Accepted Answer

While we will be pleased to provide you with assistance in regards to AC repair and maintenance, please note that any replacement parts needed will be charged separately.

Question 6

What if my air conditioner needs to be taken to the AC service center for repair?

Accepted Answer

It's not advisable to repair the cooling/condenser coil of an air conditioner at home. Our AC technicians might need to transport your unit to the AC service center for such repairs. You will be charged a flat rate of ₹500 if this is done.

Question 7

What happens if Onsitego's AC technician is not able to fix my AC issue?

Accepted Answer

We work with highly experienced AC technicians who can repair air conditioners with ease. We will also schedule another visit at no extra cost if our AC technician is not able to fix your air conditioner in the first visit.

Question 8

Is there any warranty provided on the repairs done by Onsitego?

Accepted Answer

Yes, you get 30 day warranty on repairs.

Question 9

Is there any warranty provided on spare parts replaced by Onsitego?

Accepted Answer

Yes, you get 90 day warranty on any spare part provided by Onsitego.

Question 10

Does the Onsitego team ensure the customer’s house remains clean after AC preventive maintenance service?

Accepted Answer

Yes, Onsitego's AC service team in Hyderabad makes sure that the customer's house remains clean after the completion of AC jet service.

Question 11

I want to install my new air conditioner. Do you offer both uninstalling and installation as part of your service in Hyderabad?

Accepted Answer

The installation of an air conditioner and the uninstallation are two distinct services. If you wish to have the old AC removed and then a new one installed, please book both the services. The cost of any additional materials, such as a stand, copper pipe, electrical wire or drainpipe that is required to complete the installation is not included in the AC installation service. Similarly, the service does not cover woodwork and core cutting, etc.

Question 12

Will the AC gas refilling service include fixing any gas leakages?

Accepted Answer

Yes, our AC technicians will fix coolant gas leakages before they recharge the coolant gas. Any contaminants and debris will also be removed from the AC system with the help of vacuum pressure before the AC gas is recharged. Our split AC and window AC AMC (Annual Maintenance Contract) plans include free gas charging if required.

Question 13

Why should I buy an Annual Maintenance Contract (AMC) for my AC?

Accepted Answer

The AC AMC gives you complete peace of mind from appliance breakdowns and helps you extend the life of your air conditioner. Regular maintenance minimizes the chances of your air conditioner breaking down and reduces repair expenses drastically. With regular AC maintenance, you can also be sure of consistently getting cool, healthy air from your air conditioner.

Question 14

What is the difference between Basic AMC, Advanced AMC and Comprehensive AMC?

Accepted Answer

Onsitego provides three different types of AC AMC plans to provide enough flexibility to our customers. Under the Basic plan, spare parts are not covered whereas under Advanced AMC all standard spare parts are covered except for cooling and condenser coil. Under Comprehensive AMC, Onsitego covers all the spare parts.

Question 15

My AC is still under brand warranty, when does the Onsitego AC AMC start?

Accepted Answer

Onsitego AC AMC will start the day after the brand warranty expires. If your AC is covered by an existing AMC, Onsitego AMC will start after its expiry. If your AC is out of the manufacturer's warranty and is not covered under any existing AC AMC, Onsitego AMC will start the same day you buy the plan and will be valid for 1 year / 2 years as per the plan purchased.

Question 16

I changed my mind and I want to cancel the plan. Can I get a refund?

Accepted Answer

While we will be sorry to see you cancel the plan, we can certainly refund the plan within 15 days of purchase of plan, provided you have not already filed a service request or availed any service included in the Onsitego AMC/Comprehensive /Advanced AMC. If the refund is due to refusal of repairs by you, for any issue identified by Onsitego during the service visits, 299 may be deducted as part of visit / inspection charges.

Question 17

How should I avail of your service when I face a problem with my Air Conditioner?

Accepted Answer

You can visit the Onsitego website and click Raise Service Request on the home page, enter the necessary details and schedule a technician visit as per your convenience.

Question 18

I want to purchase an AMC for my AC. It has been in use for 3 years and is no longer covered by the brand warranty. Should I opt for the Comprehensive or Basic AMC?

Accepted Answer

Depending on your needs, you can purchase either the Basic AMC or Comprehensive AMC. ACs less than 10 years old are eligible for the Basic annual AC maintenance plan while ACs less than 5 years old are eligible for Comprehensive and Advanced annual AC maintenance plans.

Question 19

Will my brand warranty be void if I take AC AMC service from Onsitego?

Accepted Answer

If you've recently purchased an air conditioner, then you should contact the respective brand's service center or helpline for AC service during the standard brand warranty period. Once your AC is out of the warranty period, you can buy an AC AMC from Onsitego.

Question 20

How is Onsitego's service different from other brands like Urban Company?

Accepted Answer

Urban Company relies on its network of freelance AC technicians, which may lead to an inconsistent service experience. On the other hand, Onsitego uses in-house AC service engineers with over a decade of experience in this field. This ensures high-quality repairs, excellent service, and quick turnaround times.

Question 21

How do I find a trusted AC repair near me in Hyderabad?

Accepted Answer

If you are based out of Hyderabad or other metro cities, you can avail of Onsitego's reliable AC repair and maintenance service. If you don't live in metro cities, we suggest you contact your AC's brand. If that option leads nowhere, you can search for 'AC repair near me' or 'AC servicing near me' or 'AC installation near me' on your choice of search engine. Do check user reviews and opinions before booking an AC service request.

Question 22

Which areas does Onsitego provide AC services in Hyderabad?

Accepted Answer

The popular localities where we offer AC services in Hyderabad are Ameerpet, Banjara Hills, Jubilee Hills, Kondapur, Dilsukhnagar, Gachibowli,  Madhapur, Mehdipatnam, Miyapur, Moosapet, Begumpet, Secunderabad, Kachiguda. Contact us if you want to find out whether we service your area.

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