Question 1

What is Onsitego Extended Warranty?

Accepted Answer

Onsitego Extended Warranty replicates the warranty provided by your manufacturer for a period of up to 4 years beyond what the manufacturer provides. The plan covers all malfunctions and manufacturing defects in the device or appliance. Extended Warranty is applicable for up to 4 additional years after the expiry of the manufacturer’s warranty, depending on the plan you buy. However, the sum of the manufacturer’s warranty and extended warranty should not exceed 5 years. You can buy Extended Warranty till up to 9 months after purchasing a device or appliance.

Question 2

Why should I protect my Refrigerator?

Accepted Answer

A humbling majority of refrigerators break down on their own over 3-4 years. Data suggests that on an average about 11,000 is spent over a fridge within 4 years, on major items like compressors or on smaller items like freezers and electronics. Why not pay just a small fraction of it, and be happy.

Question 3

How does it make sense financially to opt for a Protection Plan for your Refrigerator?

Accepted Answer

Extended warranty for a 30,000 fridge costs only Rs. 1,899. A simple compressor change will set you back by more than 6,000. Even a smallish freezer not cooling problem can make your pockets sweat money and will render the refrigerator useless. It always makes financial sense. Everytime!

Question 4

When should I protect my Refrigerator?

Accepted Answer

NOW! Do not delay it. Ideally an extended warranty should be purchased within 3 months of buying the fridge. Such that at all times your refrigerator is in safe hands.

Question 5

When does my Warranty / Protection start?

Accepted Answer

Our Warranty plans start on the day after the manufacturer's warranty expires. If the brand warranty expires on 20 May 2016, our warranty starts on 21 May 2016, such that your refrigerator is always covered.

Question 6

How do I raise a service request?

Accepted Answer

Click here to raise a service request or send “Hi” on WhatsApp and share what's wrong with the refrigerator. We will raise a request, get a brand technician at your place, get it repaired on-site. If immediate repair is not possible, we will get the refrigerator shipped at the service workshop, get it repaired and delivered to you !

Question 7

Are there any additional charges applicable for Extended Warranty plans during repair requests?

Accepted Answer

No, raising a repair request during the Extended Warranty is completely free. All the costs are covered as part of the plan.

Question 8

What all Refrigerators are covered?

Accepted Answer

We cover all types of refrigerators - Single door, double door, Multi Door, Freezer-on-Bottom, Side-By-Side from all leading brands like LG, Panasonic, Samsung, Godrej, Videocon, Electrolux, Whirlpool etc.

Question 9

The Fridge is 8 years old and the door doesn't shut properly. Should I buy a new Fridge?

Accepted Answer

If your refrigerator door doesn't shut tightly, there is a problem with the door gasket. It may seem like a small thing but that little bit of rubber around the fridge door frame is important to help your fridge run efficiently. The door gasket can get dirty or worn out over time. If the rubber door seal is loose or looks twisted, replace it immediately.

Question 10

How often should the Refrigerator be cleaned?

Accepted Answer

Give it a deep clean every 3 to 4 months. That means putting all your food in a cooler, turning it off, removing the shelves and drawers and washing them with hot soapy water.

Question 11

My Fridge does not have proper cooling. Does that mean the compressor is not functional?

Accepted Answer

The compressor is the main part of your refrigerator that begins the cooling process. Manufacturers typically offer a 5-year warranty on it. No proper cooling does not necessarily mean that the compressor is non-functional. Sometimes it could also be a faulty thermostat or clogged coils that can cause poor cooling. In that case, you can call a professional to fix the issue.

Question 12

How often should the condenser coil be checked?

Accepted Answer

When dust and dirt are caught up around the condenser coils, they reduce efficiency, raise energy bills and wear out the compressor more quickly. Cleaning of the coils is needed more often if you have pets that shed. So, it is recommended that you get the condenser coil checked every 6 months.

Question 13

Why is it recommended to buy a Fridge with higher EER?

Accepted Answer

The Energy Efficiency Rating (EER) tells you how energy efficient your fridge is. A higher star rating means more efficiency. Always look for a blue and green colored Bureau of Energy Efficiency (BEE) logo to ensure the authenticity of the EER rating. If you are concerned about your electricity bills, go for a fridge with a higher EER (because they cost less to operate), although they are more expensive to buy.

Question 14

What is the advantage of having an Extended Warranty for your devices over a traditional Refrigerator Insurance Plan?

Accepted Answer

Onsitego’s Extended Warranty offers a comprehensive, hassle-free service plan which presents a one-stop solution for all post-purchase worries. In a nutshell, the services plan features:

An end to end support for all customer needs, including maintenance, software, and hardware troubleshooting, coordinating warranty requests, and carrying out complete repairs (including service costs and spare parts etc) of gadgets and appliances, which is not generally provided in a typical Refrigerator insurance plan.
With a "No Questions Asked" policy as to how the device broke down, or insistence of producing the original Invoice.
Numerous other unique service features, such as free pick up and drop services, device tracking, etc.

After buying this service plan, you can leave all your device worries to Onsitego - Once you report an issue, Onsitego’s reliable technology platform, and wide network of experts manage the entire customer experience, including all repairs at their end.

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