Jio Offering Two-Day Free Data To Users Affected By Outage

Last Updated on February 7, 2022 by Anu Joy

Jio users experienced downtime on Saturday, February 5, 2022. It wasn’t limited to one or two operating circles but in many circles across India. The network was erratic due to which calls and internet services took a major hit. Reportedly, users in Mumbai, Madhya Pradesh, Delhi, Chhattisgarh, and some southern regions were affected due to the outage. The network issues continued for eight hours.

Jio sent out text messages to its users stating,

As a goodwill gesture, we are extending a 2-Day Rental Credit that will get applied to your number automatically. The complimentary rental credit will reflect in your next bill.

The telecom giant hasn’t revealed the reason behind the downtime. However, to please enraged customers, Jio is offering a two-day complimentary data plan for those who were affected. Apparently, the data plan varies according to the region or user. Some reports suggest that Jio is offering unlimited data for a period of two days. However, users in the Mumbai circle got 1.5GB/daily for two days. Along with the data benefits it is offering unlimited voice calls and 100 SMS/daily. 

To check whether you have received the complimentary data pack, open the MyJio app > View plan details > Upcoming. Here, you will be able to see the exact details of the data pack. Once activated, it will extend your current data pack by two days. 

Whenever there is such a downtime due to maintenance or other reasons, Jio is known to offer data packs to please its customers. Usually, it offers double data benefits, meaning if your plan is 2GB/Day, it would be doubled to 4GB/Day for a period of one to four days. However, this time due to the severity of the issue, the telecom operator seems to be giving away unlimited data benefits. 

Did you experience such an issue in your Jio network circle? Do let us know in the comments section below.